Scope
Reference
AT1453 DN793315
Description
Luton Council is commissioning a Community Carer Support Service as parts of its ongoing transformation of adult social care and community wellbeing.
The service will:
• Deliver high-quality information, advice, navigation, and emotional support for unpaid carers aged 18+
• Strengthen early identification and resilience, supporting both physical and mental wellbeing
• Align with the Luton Carers Strategy 2023-2028 and the Luton 2040 Vision
We are seeking experienced, values-driven organisations able to deliver flexible, inclusive, and outcomes-focused support.
To provide a face to face service for carers within the community.
Total value (estimated)
- £713,215 excluding VAT
- £855,858 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2031
- 5 years
Description of possible extension:
24 Month extension if performance is good, specification is met and funding is available.
Options
The right to additional purchases while the contract is valid.
Any services which are directly related to the service specification or to enhance the well-being of the end users may be included within the procurement.
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKH21 - Luton
Participation
Legal and financial capacity conditions of participation
See tender documents for further information.
You will be required to have an annual turnover of at least £300,000 to meet the Conditions of Participation.
Acceptance of the Contract Terms and Conditions as provided. (Contract Terms and Conditions will be uploaded to the portal week beginning 17 November 2025.)
Technical ability conditions of participation
Relevant experience by providing up to three contracts of providing services as described in the Specification.
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
10 December 2025, 12:00pm
Tender submission deadline
15 December 2025, 12:00pm
Submission address and any special instructions
Tenders to be submitted via the ProContract (Proactis) e-tendering portal at link below;
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
3 February 2026
Recurring procurement
Publication date of next tender notice (estimated): 1 October 2030
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | Quality | 55.00% | |
| Price | Price | 25.00% | |
| Social Value | Social Value over and above the Specification. |
Quality | 20.00% |
Other information
Payment terms
See contract. (Please note the contract will be uploaded to the portal week beginning 17 November 2025.)
Description of risks to contract performance
Funding availability.
Needs of the end user.
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Documents
Associated tender documents
https://procontract.due-north.com
Tender documents are available on the ProContract (Proactis) e-tendering portal.
Contracting authority
Luton Council
- Public Procurement Organisation Number: PWCV-4283-GVPW
Town Hall
Luton
LU1 2BQ
United Kingdom
Region: UKH21 - Luton
Organisation type: Public authority - sub-central government