Scope
Reference
714171455 - UK2
Description
The current Enterprise IT Service Desk contract provides IT Service Desk services to circa 220,000 Authority users within the Official and Secret domains expires in June 2027. The Authority is looking to procure a new Enterprise IT Service Desk capability to provide continuity of these critical IT support services for Defence users from this date.
Total value (estimated)
- £140,000,000 excluding VAT
- £168,000,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 10 June 2027 to 9 June 2034
- 7 years
Main procurement category
Services
CPV classifications
- 72222300 - Information technology services
- 72253100 - Helpdesk services
- 72253200 - Systems support services
- 79512000 - Call centre
Engagement
Engagement deadline
27 November 2025
Engagement process description
The Authority have previously issued several UK2 notifications in respect of the upcoming Enterprise IT Service Desk procurement (also known as Project Novus). A link to published notices against this procurement can be found below.
https://www.find-tender.service.gov.uk/procurement/ocds-h6vhtk-04ea9c
The previous engagements with industry have resulted in the distribution and completion of a Request For Information (RFI). The Authority also hosted a limited number of 1-2-1 sessions between the 4th -15th August 2025 to further explore the themes that emerged from the RFI responses.
Upon reflection of the outputs from both the RFI and 1-2-1 sessions, the Authority would like to invite interested suppliers to a further Market Engagement Session. The purpose of the session will be to provide interested industry partners with an update on the Authority's thinking as a result of the early market engagement, the expected procurement timelines as well as the next steps. The session will be held 1000-1200 on the 27th November and will be hosted virtually via teams . Any attendees that are interested in attending the Market Engagement Event can register their interest by completing the form linked below by the 21st November 2025. Invites will then be shared w/c 24th November.
https://forms.office.com/e/VhiTHh83xL
Please note that for the avoidance of doubt, this notice is not a call for competition and companies who do not register their interest will still be free to participate in any future procurement. The Authority will publish further notices prior to launching any procurement.
Procedure
Special regime
Defence and security
Contracting authority
Ministry of Defence
- Public Procurement Organisation Number: PHVX-4316-ZVGZ
Ministry of Defence
Corsham
SN13 9NR
United Kingdom
Email: UKStratcomDD-CM-OSM-Mailbox@mod.gov.uk
Website: https://www.gov.uk/government/organisations/ministry-of-defence
Region: UKK15 - Wiltshire CC
Organisation type: Public authority - central government