Scope
Reference
prj_5952
Description
One Login's Observability tool will empower developers and support teams to investigate system issues with confidence, and identify problems before they escalate. We are seeking full-stack observability of end-to-end journeys, an intuitive interface, well-tuned alerting, compatibility with Serverless architecture, compatibility with open standards (e.g. OTEL, OCFF), and secure UK-based hosting. Insights from this tool will provide continuous visibility of SLIs, SLOs and error budgets across the service, empowering decision-making at all levels of the organisation and ensuring that One Login operates as intended. This tool is an essential part of our Observability strategy, enabling One Login to meet critical reliability and security commitments and scale to higher volumes - all while maintaining a smooth and responsive experience for users.
Total value (estimated)
- £6,000,000 excluding VAT
- £7,200,000 including VAT
Contract dates (estimated)
- 26 August 2026 to 25 August 2029
- Possible extension to 25 August 2031
- 5 years
Main category
Services
CPV classifications
- 72222300 - Information technology services
- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Publication date of tender notice (estimated)
2 February 2026
Contracting authority
Department for Science, Innovation & Technology
- Public Procurement Organisation Number: PVWZ-3216-PVQL
22 Whitehall
London
SW1A 2EG
United Kingdom
Contact name: Tim Collis
Telephone: +44 7860 651903
Email: tim.collis@dsit.gov.uk
Website: https://www.gov.uk/government/organisations/government-digital-service
Region: UKI32 - Westminster
Organisation type: Public authority - central government