Scope
Reference
CPU 7181
Description
Nottingham on Call (NoC) is part of Nottingham City Council Housing Services. NoC provides an alarm response service for predominantly older and/or disabled people, including:
• Residents in NCC independent living (sheltered) accommodation
• Residents of other housing organisations' sheltered housing
• Private customers in Nottingham and the Greater Nottingham area
NoC employs 49 FTE staff, based at NCH's Harvey Road site in Bilborough, and provides a complete installation, call monitoring, maintenance and repair and mobile response service, 24 hours a day, 365 days a year. The service utilises a digital-ready Answerlink operating system and is ready to and to take advantage of the opportunities that digital transformation presents.
Approximately 5,200 of the connections that NoC monitors are via dispersed care alarms, approximately 3,600 of which are digital and 1,600 are analogue. Nottingham on Call continues to seek to expand its operation within the Greater Nottingham and East Midlands locality.
Nottingham City Council Housing Services is seeking to procure replacement digital care alarms and associated peripherals to enable the Nottingham on Call (NoC) service to continue to provide an effective and quality service to its customers ahead of the 2027 PSTN switch off. The service has made over 70% progress towards the digital replacement programme and is looking to partner with a single supplier to complete this process to ensure that best value is achieved. The NoC service is currently seeking to expand its service offer to take advantage of the opportunities that digital connections bring. This includes both mobile care solutions and the ability to provide proactive care through data monitoring. This tender is concerned with the provision of digital alarms to continue our replacement care alarm programme as well as providing a mobile alarm offer.
Commercial tool
Establishes a framework
Framework
Maximum percentage fee charged to suppliers
0%
Framework operation description
Single supplier framework and prices set out in the pricing schedule for the provision of the goods.
Award method when using the framework
Without competition
Contracting authorities that may use the framework
Establishing party only
Contract 1
Supplier
Contract value
- £1,400,000 excluding VAT
- £1,680,000 including VAT
Above the relevant threshold
Date signed
30 October 2025
Contract dates
- 3 November 2025 to 2 November 2029
- 4 years
Main procurement category
Goods
CPV classifications
- 31625000 - Burglar and fire alarms
- 35121700 - Alarm systems
- 35800000 - Individual and support equipment
- 48000000 - Software package and information systems
- 79711000 - Alarm-monitoring services
Contract locations
- UKF1 - Derbyshire and Nottinghamshire
Key performance indicators
| Name | Description |
|---|---|
| On Time In Full Deliveries | 100% of product on time in full according to requirements of the purchase order. |
| Responsiveness | Supplier items delivered within 10 working days of a complete order being received (for orders of 10 or more items) |
| Missing Deliveries | Missing deliveries to be delivered within 5 working days of notification |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
CAREIUM UK LIMITED
- Companies House: 04133585
- Public Procurement Organisation Number: PLPB-9615-NDDR
Aspinall House
Blackburn
BB1 2QE
United Kingdom
Email: uk.sales@careium.com
Website: https://www.careium.co.uk
Region: UKD41 - Blackburn with Darwen
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
Nottingham City Council
- Public Procurement Organisation Number: PZGG-1891-TDCX
Loxley House, Station Street
Nottingham
NG2 3NG
United Kingdom
Region: UKF14 - Nottingham
Organisation type: Public authority - sub-central government