Scope
Reference
ORR CT 25-49
Description
Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR). Services include incident resolution, password resets, desktop and printer troubleshooting, and escalation via phone, email, and ServiceNow portal. Optional onboarding, reporting, and extended hours support are available.
Contract 1. IT Help Desk Outsourcing
Supplier
Contract value
- £145,385 excluding VAT
- £174,462 including VAT
Below the relevant threshold
Date signed
18 September 2025
Contract dates
- 1 October 2025 to 30 September 2026
- Possible extension to 30 September 2029
- 4 years
Description of possible extension:
The contract runs for an initial 36-month term from 1 October 2025, with a single extension option of up to 12 months, subject to three months' written notice and approval of an exit plan. A break clause allows for annual contract reviews at 12-month intervals, during which the Buyer may choose to terminate early based on strategic or performance considerations.
Main procurement category
Services
CPV classifications
- 72253100 - Helpdesk services
Contract locations
- UK - United Kingdom
Procedure
Procedure type
Below threshold - unknown
Supplier
Stone Technologies Limited
- Companies House: 02658501
Granite One Hundred
Stafford
ST18 9AA
United Kingdom
Region: UKG24 - Staffordshire CC
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. IT Help Desk Outsourcing
Contracting authority
Office of Rail and Road
- Public Procurement Organisation Number: PMPH-6471-MDYY
25 Cabot Square
London
E14 4QZ
United Kingdom
Email: procurementteam@orr.gov.uk
Region: UKI42 - Tower Hamlets
Organisation type: Public authority - central government