Scope
Reference
3-09
Description
Provision of a Contact Centre as a Service Platform/Product and associated licencing.
Capabilities to include voice, omni-channel connectivity to Salesforce, AI and automation.
Total value (estimated)
- £9,000,000 excluding VAT
- £10,800,000 including VAT
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- 3 years
Main category
Goods
CPV classifications
- 48510000 - Communication software package
Contract locations
- UK - United Kingdom
Procedure
Procedure type
Award under framework
Above or below total value threshold
Above or equal to threshold
Contracting authority
STUDENT LOANS COMPANY
- Companies House: 02401034
- Public Procurement Organisation Number: PMXL-3278-BCWT
Memphis Building Lingfield Point
Darlington
DL1 1RW
United Kingdom
Region: UKC13 - Darlington
Organisation type: Public authority - central government