Scope
Reference
The Provision of a Continuing Healthcare (CHC) Digital System on behalf of NHS South West London ICB
Description
The aim of this procurement is to source and implement a Digital End-to-End Patient System specifically tailored to streamline the Continuing Healthcare (CHC) assessment and management process. The system should enable improved data sharing, automated workflows, and full lifecycle visibility of CHC cases, from referral to eligibility decision, care planning, and review.
Key Objectives:
• Improve efficiency and consistency in CHC case management.
• Ensure compliance with national standards and NHS CHC Framework.
• Reduce administrative burden on staff through automation and digitisation.
• Enhance patient experience through transparency, accessibility, and timely communication.
• Facilitate robust performance reporting and data analytics.
Total value (estimated)
- £100,000 excluding VAT
- £120,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 October 2026 to 30 September 2029
- Possible extension to 30 September 2030
- 4 years
Main procurement category
Services
CPV classifications
- 48000000 - Software package and information systems
- 72322000 - Data management services
- 79996100 - Records management
Contract locations
- UK - United Kingdom
Engagement
Engagement deadline
20 November 2025
Engagement process description
NHS South West London Integrated Care Board (SWL ICB) are inviting suitably experienced and capable providers to submit a response to this market engagement questionnaire and expressions of interest for this potential contract.
Currently, CHC assessments and reviews rely heavily on fragmented systems (e.g., paper records, spreadsheets, and siloed databases), leading to:
• Inefficiencies in workflow and communication
• Delays in eligibility decisions
• Difficulty in tracking case status and accountability
• Poor audit trails and non-compliance risks
• Limited integration with other NHS digital services (e.g., NHS Spine, Shared Care Records)
This procurement is intended to replace outdated or disjointed processes with a unified digital solution, providing transparency, auditability, and operational efficiency aligned with NHS digital transformation priorities.
To download the tender documentation, please login and register at SAP Ariba on the below link. Please note the documents are free of charge to access: https://discovery.ariba.com/rfx/23558392
The deadline for submitting the questionnaire is 20 November 2025
Contracting authority
NHS SOUTH WEST LONDON INTEGRATED CARE BOARD
- NHS Organisation Data Service: QWE
- Public Procurement Organisation Number: PVVY-4762-MPRZ
120 The Broadway
London
SW19 1RH
United Kingdom
Email: diane.kelly@swlondon.nhs.uk
Region: UKI63 - Merton, Kingston upon Thames and Sutton
Organisation type: Public authority - central government