Scope
Reference
URN 25-S-151
Description
In April 2021, Reading Borough Council transitioned to the 'ICT Future Operating Model' (FOM), with 3 external providers delivering 4 'towers' of services, managed and supported by an in-house team. Since then, we have been on a journey to delivering a reliable and robust service, which has been consistently reflected in strong staff satisfaction scores.
Our aim is to take this satisfaction to the next level in the Next Generation Operating Model, that increases customer satisfaction, service reliability and interoperability with associated applications.
1. Our End User Workspace (EUW) & Hosting contract provides services to 2,400 users, located across 66 sites as well as remote workers. This service is responsible for the management of 10 ITIL processes, namely: Service Desk, Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management, Event Management, Availability Management, Capacity Management, Release & Deployment. The organisation has invested significantly in streamlining ticket handling, adopting a shift-left approach and driving demand through our ITSM tool, ServiceNow.
Suppliers are encouraged to propose solutions that support this strategic direction, including: - A phased implementation plan to minimize service disruption - Integration with existing systems and services - Enhanced security, visibility, and control across the network Supplier Engagement The Council welcomes innovative proposals that: - Aligning with modern networking standards and security frameworks - Demonstrate scalability, resilience, and cost-effectiveness - Support the Council's digital transformation and sustainability goals
Total value (estimated)
- £11,040,000 excluding VAT
- £13,800,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 30 June 2026 to 29 June 2031
- Possible extension to 29 June 2033
- 7 years
Description of possible extension:
2 x 1+1 year extensions based on supplier meeting contract performance requirements throughout the duration of the contract. There will be regular KPI reviews and supplier/Client engagement to assess standards and delivery.
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UKJ11 - Berkshire
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
1 December 2025, 12:00pm
Tender submission deadline
15 December 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
30 January 2026
Recurring procurement
Publication date of next tender notice (estimated): 30 June 2032
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Quality | Quality | 60% |
| Price | Price | 40% |
Other information
Payment terms
30 Days from confirmation of receipt of invoice
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
Reading Borough Council
- Public Procurement Organisation Number: PWBJ-9435-VXQQ
Bridge Street
Reading
RG1 2LU
United Kingdom
Email: pchub@reading.gov.uk
Region: UKJ11 - Berkshire
Organisation type: Public authority - sub-central government