Scope
Reference
25-T05
Description
For the provision of a recovery and repair service for damaged vehicles leased to the Contracting Authority, the property of, or in the custody or control of the Contracting Authority for all six (6) Lots as detailed below:
Lot 1 - Bedfordshire
Lot 2 - Cambridgeshire
Lot 3 - Hertfordshire
Lot 4 - Norfolk
Lot 5 - Suffolk
Lot 6 - Essex
The contract will run from 1st November 2025 to 31st October 2028 with the option to extend for two (2) x further periods of up to twelve (12) months.
Lot Lot 1. Bedfordshire
Description
The Authority is seeking a Supplier to provide a recovery and repair service within Bedfordshire for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority.This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairsThe repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle.The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall:•Attend the roadside and recover the vehicle within 2 hours (24/7)•Attend the Authority's premises and recover the vehicle within 4 hours (24/7)The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority's Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible.Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority's locations within Bedfordshire. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed.If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative
Lot Lot 3. Hertfordshire
Description
The Authority is seeking a Supplier to provide a recovery and repair service within Hertfordshire for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority.This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairsThe repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle.The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall:•Attend the roadside and recover the vehicle within 2 hours (24/7)•Attend the Authority's premises and recover the vehicle within 4 hours (24/7)The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority's Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible.Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority's locations within Hertfordshire. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed.If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative
Lot Lot 2. Cambridgeshire
Description
The Authority is seeking a Supplier to provide a recovery and repair service within Cambridgeshire for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority.This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairsThe repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle.The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall:•Attend the roadside and recover the vehicle within 2 hours (24/7)•Attend the Authority's premises and recover the vehicle within 4 hours (24/7)The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority's Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible.Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority's locations within Cambridgeshire. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed.If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative
Lot Lot 4. Norfolk
Description
The Authority is seeking a Supplier to provide a recovery and repair service within Norfolk for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority.This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairsThe repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle.The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall:•Attend the roadside and recover the vehicle within 2 hours (24/7)•Attend the Authority's premises and recover the vehicle within 4 hours (24/7)The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority's Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible.Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority's locations within Norfolk. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed.If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative
Lot Lot 5. Suffolk
Description
The Authority is seeking a Supplier to provide a recovery and repair service within Suffolk for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority.This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairsThe repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle.The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall:•Attend the roadside and recover the vehicle within 2 hours (24/7)•Attend the Authority's premises and recover the vehicle within 4 hours (24/7)The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority's Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible.Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority's locations within Suffolk. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed.If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative
Lot Lot 6. Essex
Description
The Authority is seeking a Supplier to provide a recovery and repair service within Essex for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority.This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairsThe repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle.The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall:•Attend the roadside and recover the vehicle within 2 hours (24/7)•Attend the Authority's premises and recover the vehicle within 4 hours (24/7)The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority's Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible.Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority's locations within Essex. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed.If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative
Contract 1. EEAST - Accident Repairs
Lots
Lot Lot 1. Bedfordshire
Lot Lot 3. Hertfordshire
Lot Lot 2. Cambridgeshire
Lot Lot 4. Norfolk
Lot Lot 5. Suffolk
Lot Lot 6. Essex
Supplier
Contract value
- £1,500,000 excluding VAT
- £1,800,000 including VAT
Above the relevant threshold
Date signed
3 November 2025
Contract dates
- 4 November 2025 to 31 October 2028
- Possible extension to 31 October 2030
- 4 years, 11 months, 27 days
Description of possible extension:
three (3) year contract with the option to extend for two (2) x further periods of twelve (12) months
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
three (3) year contract with the option to extend for two (2) x further periods of twelve (12) months
CPV classifications
- 50111110 - Vehicle-fleet-support services
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| Repair works | All vehicles must be fully repaired within Twenty (20) working days from approval of the Estimate to proceed. |
1 months |
| Roadside Recovery Timescale | Attend the roadside location site(s) within two (2) hours and recover the vehicle |
1 months |
| Station Recovery Timescale | Attend the Authority's site(s) within four (4) hours and recover the vehicle |
1 months |
| Return of repaired vehicle timescale | Return the repaired vehicle back to the trust within four (4) working hours to the destination specified by the Authority |
1 months |
| Supply of costings Estimate | To provide an initial works costing estimate to the Authority representative within one (1) working day from the receival of the vehicle to Supplier's site |
1 months |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
Full Circle Enterprise Limited
- Companies House: 04051362
Heath Road
Banham
NR16 2HS
United Kingdom
Region: UKH17 - Breckland and South Norfolk
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. EEAST - Accident Repairs
Contracting authority
East of England Ambulance Service NHS Trust
- Public Procurement Organisation Number: PBNZ-4155-WXBZ
Whiting Way
Melbourn
SG8 6EN
United Kingdom
Region: UKH12 - Cambridgeshire CC
Organisation type: Public authority - central government