Section one: Contracting authority/entity
one.1) Name and addresses
The Police and Crime Commissioner for Humberside
The Lawns, Harland Way
Cottingham
HU165SN
Contact
Abbie Carlisle
abbie.carlisle@humberside.police.uk
Country
United Kingdom
Region code
UKE12 - East Riding of Yorkshire
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://www.humberside-pcc.gov.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Public order and safety
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Fournet Managed Service
Reference number
3197-2025
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
We are currently operating a legacy CS1K telephony platform for back-office telephony services. There is a need to retain the existing CS1K platform which will require associated support and maintenance.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £18,026.67
two.2) Description
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKE - Yorkshire and the Humber
two.2.4) Description of the procurement
Managed Service FourNet - FourNet provide 24*7 support to Humberside Police for their existing Avaya/Nortel CS1K telephony solution. This comes with 24*7 access to the FourNet Service desk, via phone, email or the online portal.
The below response times are also included with this contract:
• P1 - Same day response no fix time. Next day response for faults reported after 15:00
• P2 - Next day response no fix time
• P3 - 5-day response no fix time
Telephony hardware - (excluding handsets) are supported under this extension including hardware replacement. This also includes engineering resource to attend site (where required to resolve a problem if remote diagnostics determine a visit is required).
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Direct Award from the Auspices of the West Yorkshire Combined Authority Framework for the Supply of IT Hardware, Networking & Security Equipment and Commercial Off the Shelf Software (COTS) Ref:- 2821-2022
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract/concession
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
30 October 2025
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
Insight (UK) Limited
Sheffield
Country
United Kingdom
NUTS code
- UKE - Yorkshire and the Humber
Companies House
02579852
The contractor/concessionaire is an SME
No
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession: £18,026.67
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Procurement Review Unit- Cabinet Office
London
Country
United Kingdom