Scope
Description
HEART are looking to appoint a single Supplier who will demonstrate technical competency, best Value for Money and to provide all requirements in relation to both new and refurbished Multifunctional Devices (MFDs), including the supply, installation, maintenance, and repairs of the machines, including any spare parts required, to HEART and other Customers on a National basis. It is anticipated that these services will be promoted and accessed by the Education Sector and to other small to medium sized Public Sector organisations but for the avoidance of doubt, is open to any Public Sector Contracting Authority.
The single Supplier for this Framework must also be able to provide Digital Transformation Solutions which can work seamlessly alongside the devices, including but not limited to, Print Management Cloud Services, and Automated Invoice Processing.
The Supplier must be able to offer the option to purchase, and option to lease, both new and refurbished Multifunctional Devices.
The Supplier must be able to provide Consumables for the devices, and offer devices from a minimum of two different manufacturers, to ensure the Customer is provided with optionality and unbiased recommendations.
The Supplier is expected to prioritise the providence of quality, sustainability, and social value in all operations.
Commercial tool
Establishes a framework
Framework
Maximum percentage fee charged to suppliers
0.90%
Further information about fees
The Supplier will be required to pay a Supplier Management Fee, in addition to a 0.9% Volume Rebate Fee. Further information can be found within the ITT document.
Framework operation description
The 0.9% Volume Rebate Fee has been chosen to remain commercially competitive, in addition to ensuring the minimum amount of funds are taken out of education.
Award method when using the framework
With competition
Contracting authorities that may use the framework
Examples: Local Councils, Education Trusts, but for the avoidance of doubt the Framework is available for use by the entire Public Sector.
Contract 1
Supplier
Contract value
- £138,000,000 excluding VAT
- £165,600,000 including VAT
Above the relevant threshold
Date signed
18 July 2025
Contract dates
- 18 July 2025 to 31 May 2029
- 3 years, 10 months, 14 days
Main procurement category
Goods
CPV classifications
- 30232100 - Printers and plotters
Contract locations
- UK - United Kingdom
Key performance indicators
| Name | Description |
|---|---|
| Number of Call Out Visits | Call out engineer visits should be attended within 4 hours of the issue being raised |
| Complaints | All complaints acknowledged within 2 hours including providing the Customer of the escalation process |
| Number of first-time fixes | Fixes should be deployed at first contact |
Signed contract documents
MFD's_Agilico_Framework Agreement_Signed.pdf
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
AGILICO WORKPLACE TECHNOLOGY LIMITED
- Companies House: 02559122
- Public Procurement Organisation Number: PVZG-5286-LZLV
C/O Harrison Clark Rickerbys Ellenborough House
Cheltenham
GL50 1YD
United Kingdom
Email: tenders@agilico.co.uk
Website: http://www.agilico.co.uk
Region: UKK13 - Gloucestershire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
HEART ACADEMIES TRUST
- Companies House: 06969741
- Public Procurement Organisation Number: PVCR-6312-NPXW
Bedford Academy
Bedford
MK42 9TR
United Kingdom
Region: UKH24 - Bedford
Organisation type: Public authority - sub-central government
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
VALUE MATCH SERVICES LTD
Summary of their role in this procurement: Manage all procurement processes, financial management, marketing and communication, Customers, Suppliers, Call-Off Contracts and Dynamic Purchasing Systems activity on behalf of HEART and their Public Sector customer base
- Companies House: 08522031
- Public Procurement Organisation Number: PXYJ-6338-PQDD
Dee House
Chester
CH3 5UU
United Kingdom
Email: tenders@value-match.co.uk
Website: https://www.value-match.co.uk/
Region: UKD63 - Cheshire West and Chester