Scope
Reference
PRJ_30740
Description
WCC Housing Needs Integrated Singles and Outreach Services
The Authority is procuring Integrated Singles and Outreach Services in three (3) Lots. The Services are a pivotal and strategically aligned provision at the heart of the Council's Homelessness and Rough Sleeping Strategy 2024. These Services are a cornerstone of our ambition to prevent homelessness, enhance recovery, and transform lives through a dynamic, tailored, and outcomes-driven approach.
The Integrated Singles and Outreach Services will be procured in three (3) Lots:
Lot 1 Assertive Outreach Services: To build strong, ongoing relationships and offer consistent support to people who face long-term homelessness and multiple challenges. The Provider will provide support for complex cases, engagement strategies, and long-term recovery planning.
Lot 2 First Contact Team: The Provider will act as the first point of contact for the dynamic movement of individuals into and out of rough sleeping (FLOW) and those at risk of rough sleeping. The Provider will deliver rapid and trauma informed support and early interventions to prevent and move Service Users away from Rough Sleeping at the earliest opportunity.
Lot 3 Hub Support Team: the Provider will deliver a central coordination point for statutory services and housing, providing a single front door for all accommodation options. The Provider will triage Service User needs and co-ordinate support and multi-agency planning. The Provider will actively collaborate with the Authority's services through a hybrid delivery model, helping to coordinate joined-up planning and support. The Provider will need to provide a building with working space for 20 Council staff and those commissioned to provide support functions for this Lot, as well as having the capacity for Service Users walk-in's and confidential meetings
The estimated Contract Commencement Date of this contract 06/02/2026. The estimated Service Commencement Date is 01/04/2026. The Initial
Contract Period is 3 years, with provision for extension, at WCC's discretion, for up to a further 4 years, providing a total contract period of up to 7 years (calculated from the Service Commencement Date), expiring no later
than 31 March 2033.
During the Contract Period the Authority may, at its sole discretion, require additional Services to be delivered by the Provider for up 25% of the total contract value for each Lot. This will be subject to service needs, funding and will be at the Authorities discretion in line with clause 47 of the Contract.
There will be a tender event held via Microsoft Teams
on Monday 18th November 2025 This is an excellent opportunity to
gain insights into the tender requirements, ask questions and provide
feedback.
Total value (estimated)
- £26,250,043 excluding VAT
- £31,500,051.60 including VAT
Above the relevant threshold
Contract dates (estimated)
- 6 February 2026 to 31 March 2029
- Possible extension to 31 March 2033
- 7 years, 1 month, 23 days
Description of possible extension:
4 years at the Councils discretion.
Main procurement category
Services
CPV classifications
- 70333000 - Housing services
- 85000000 - Health and social work services
Contract locations
- UK - United Kingdom
Lot constraints
Description of how multiple lots may be awarded:
Providers may tender for all three Lots.
Lot 1. Assertive Outreach Service
Description
Assertive Outreach Service to build strong, ongoing relationships and offer consistent support to people who face long-term homelessness and multiple challenges. The Provider will provide support for complex cases, engagement strategies, and long-term recovery planning.
Lot value (estimated)
- £10,500,000 excluding VAT
- £12,600,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2. First Contact Team
Description
The Provider will act as the first point of contact for the dynamic movement of individuals into and out of rough sleeping (FLOW) and those at risk of rough sleeping. The Provider will deliver rapid and trauma informed support and early interventions to prevent and move Service Users away from Rough Sleeping at the earliest opportunity.
Lot value (estimated)
- £7,000,043 excluding VAT
- £8,400,051.60 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 3. Hub Support Team
Description
The Provider will deliver a central coordination point for statutory services and housing, providing a single front door for all accommodation options. The Provider will triage Service User needs and co-ordinate support and multi-agency planning. The Provider will actively collaborate with the Authority's services through a hybrid delivery model, helping to coordinate joined-up planning and support. The Provider will need to provide a building with working space for 20 Council staff and those commissioned to provide support functions for this Lot, as well as having the capacity for Service Users walk-in's and confidential meetings.
Lot value (estimated)
- £8,750,000 excluding VAT
- £10,500,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Participation
Legal and financial capacity conditions of participation
Lot 1. Assertive Outreach Service
Lot 2. First Contact Team
Lot 3. Hub Support Team
See ITT
Technical ability conditions of participation
Lot 1. Assertive Outreach Service
Lot 2. First Contact Team
Lot 3. Hub Support Team
See ITT
Particular suitability
Lot 1. Assertive Outreach Service
Lot 2. First Contact Team
Lot 3. Hub Support Team
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
3 December 2025, 5:00pm
Tender submission deadline
8 December 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
23 January 2026
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Technical Envelope | See ITT |
Quality | 60% |
| Commercial Envelope | See ITT |
Price | 40% |
Other information
Payment terms
See ITT
Description of risks to contract performance
See ITT and tender documments
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Contracting authority
Westminster City Council
- Public Procurement Organisation Number: PJVD-6261-BPPJ
64 Victoria Street
London
SW1E 6QP
United Kingdom
Contact name: Sonya Edwards
Email: sedwards@westminster.gov.uk
Website: https://www.westminster.gov.uk/
Region: UKI32 - Westminster
Organisation type: Public authority - sub-central government