Section one: Contracting authority/entity
one.1) Name and addresses
The Police and Crime Commissioner for Humberside
The Lawns, Harland Way
Cottingham
HU165SN
Contact
Abbie Carlisle
abbie.carlisle@humberside.police.uk
Country
United Kingdom
Region code
UKE12 - East Riding of Yorkshire
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://www.humberside-pcc.gov.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Public order and safety
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
AgentForce
Reference number
3178-2025
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
AgentForce is a secure, cloud-based policing solution built on Salesforce technology, designed to enhance operational efficiency and public engagement. Supports contact centre operations, case management, and victim support.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £81,940
two.2) Description
two.2.2) Additional CPV code(s)
- 72200000 - Software programming and consultancy services
two.2.3) Place of performance
NUTS codes
- UKE - Yorkshire and the Humber
two.2.4) Description of the procurement
AgentForce is a secure, cloud-based policing solution built on Salesforce technology, designed to enhance operational efficiency and public engagement. Supports contact centre operations, case management, and victim support.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated without a prior call for competition
- Additional deliveries by the original supplier
Explanation:
Direct Award under Lot 4 of the Auspices of The West Yorkshire Combined Authority Framework for the supply of IT Hardware, Networking and Security Equipment and Commercial Off The Shelf Software (COTS) Ref:- 2821-2022
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract/concession
Contract No
3178-2025
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
31 October 2025
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
Insight (UK) Limited
Sheffield
Country
United Kingdom
NUTS code
- UKE - Yorkshire and the Humber
Companies House
02579852
The contractor/concessionaire is an SME
No
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Initial estimated total value of the contract/lot/concession: £81,940
Total value of the contract/lot/concession: £81,940
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Procurement Review Unit- Cabinet Office
London
Country
United Kingdom