Scope
Reference
2026 CAMRS
Description
This Service covers the provision of a community alarm and mobile response service; comprising of community alarm installations, call monitoring centre, mobile response and, where required, installation, repair, maintenance and decommission of community alarms, telecare/assistive technology, smoke detector and carbon monoxide detectors in Service Users' homes across the Borough of Calderdale. The Provider will work to and meet industry standards as a minimum. The Provider will ensure that a person-centred approach is undertaken at all times. The Provider will ensure that the Service delivered is innovative and creative both in terms of direct delivery and inworking in partnership, as required. The Service will provide: Installation of all Council owned care alarms and linked peripheral equipment, Monitoring of all activations / calls received at the Alarm Response Centre from the care alarms, linked peripheral equipment and GPS devices, Responding to all activations / calls received from the care alarms, linked peripheral equipment and GPS devices where it is deemed that help or support is needed on the ground. Installation, repair, maintenance and decommission of community alarms, telecare/assistive technology, smoke detector and carbon monoxide detectors in Service Users' homes across the Borough of Calderdale Introduce a 'Family First' response model for all new customers with a plan to transfer all current customers to the 'Family First' model within 12 months. The Provider is required to approach the delivery of this Service in a proactive manner where Provider Staff will utilise their skills and expertise in responding in the most effective way to the needs of Service Users. This may mean doing the 'little things' for Service Users that will prevent more formal intervention. Please note this is a Social Care service not a security service.
Contract 1. Community Alarms and Mobile Response Service
Supplier
Contract value
- £7,611,424 excluding VAT
- £7,611,424 including VAT
Above the relevant threshold
Award decision date
5 November 2025
Date assessment summaries were sent to tenderers
5 November 2025
Standstill period
- End: 18 November 2025
- 10 working days
Earliest date the contract will be signed
19 November 2025
Contract dates (estimated)
- 1 April 2026 to 1 April 2031
- Possible extension to 1 April 2033
- 7 years, 1 day
Description of possible extension:
Contract may be extended for a period or periods of up to 2 years/24 months
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKE44 - Calderdale and Kirklees
Information about tenders
- 3 tenders received
- 1 tender assessed in the final stage:
- 1 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 0 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Special regime
Light touch
Supplier
Careium
- Public Procurement Organisation Number: PLPB-9615-NDDR
Aspinall House, Walker Office Park, Blackburn
Lancashire
BB1 2QE
United Kingdom
Telephone: +44 3003336511
Email: uk.sales@careium.com
Region: UKD41 - Blackburn with Darwen
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Community Alarms and Mobile Response Service
Contracting authority
The Borough Council of Calderdale
- Public Procurement Organisation Number: PNQT-4842-NXXN
Town Hall, Crossley Street
Halifax
HX1 1UJ
United Kingdom
Contact name: Bob Farr
Telephone: +44 1422393818
Email: bob.farr@calderdale.gov.uk
Website: https://www.calderdale.gov.uk/v2
Region: UKE44 - Calderdale and Kirklees
Organisation type: Public authority - sub-central government