Scope
Reference
CN250345
Description
Kent County Council are seeking to re-procure a Kent Carers Support Service which is aimed at supporting unpaid carers within the county.
This new service will replace two current services;
The Carers Community Navigation Service and Carers Short Breaks service.
Key Areas of Service Delivery: Building from the Kent Adult Carers Strategy the following key areas of service delivery have been identified for the Kent Carers Support Service:
i) Identifying and Recognising Carers, including Seldom-Heard Carers
ii) Empowering Carers: information, advice and training in ways that they can understand
iii) Prevention and Wellbeing especially for lifestyle risk factors, mental health and information and advice
iv) Support for Young Carers' Transition to Adulthood
v) Carers Assessment
vi) Carers Breaks
vii) Emergency Breaks
viii) Carers Personal Budgets
Lot 2. Kent Carers Support Service - West Kent
Description
Kent Carers Support Service to be delivered in the following geographical areas: Dartford, Gravesham, Swanley, Sevenoaks, Maidstone, Sevenoaks, Tonbridge and Malling, Tunbridge Wells and Swale.
Contract 1. Kent Carers Support Service: Lot 2 - West Kent
Lots
Lot 2. Kent Carers Support Service - West Kent
Supplier
Contract value
- £18,530,235.08 excluding VAT
- £22,236,282.11 including VAT
Above the relevant threshold
Award decision date
31 October 2025
Date assessment summaries were sent to tenderers
3 November 2025
Standstill period
- End: 12 November 2025
- 8 working days
Earliest date the contract will be signed
28 November 2025
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2033
- 7 years
Description of possible extension:
Kent County Council has included 2x24month extension periods which may be executed at the council's discretion.
Main procurement category
Services
CPV classifications
- 85100000 - Health services
- 85300000 - Social work and related services
Contract locations
- UKJ4 - Kent
Information about tenders
Lot 2. Kent Carers Support Service - West Kent
- 3 tenders received
- 3 tenders assessed in the final stage:
- 3 submitted by small and medium-sized enterprises (SME)
- 3 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 2 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Lots that will not be awarded
Lot 1. Kent Carers Support Service - East Kent
Description
Kent Carers Support Service to be delivered in the following geographical areas: Ashford, Canterbury, Dover, Thanet, Folkestone and Hythe.
CPV classifications
- 85000000 - Health and social work services
Date of decision not to award
3 November 2025
Submission
Submission type
Tenders
Procedure
Procedure type
Competitive flexible procedure
Special regime
Light touch
Suppliers
Carers First
- Companies House: 04144820
Unit 4, Tolgate Lane
Rochester
ME2 4TG
United Kingdom
Region: UKJ41 - Medway
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Imago Community
- Companies House: 05354482
17-19 MONSON ROAD
TUNBRIDGE WELLS
TN1 1LS
United Kingdom
Email: hello@imago.community
Region: UKJ46 - West Kent
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 1. Kent Carers Support Service: Lot 2 - West Kent
Involve Kent
- Companies House: 03449624
30 Turkey Court Turkey Mill, Ashford Road
Maidstone
ME14 5PP
United Kingdom
Region: UKJ45 - Mid Kent
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Contracting authority
Kent County Council
- Public Procurement Organisation Number: PLDL-8938-YGYW
County Hall
Maidstone
ME14 1XQ
United Kingdom
Region: UKJ45 - Mid Kent
Organisation type: Public authority - sub-central government