Scope
Description
Procurement of a cloud-based sales, marketing, and customer relationship management (CRM) platform incorporating an integrated content management system (CMS). Required to manage marketing campaigns, capture and track sales leads, automate communications, and host and maintain website content.
Within this procurement, the system supports the organisation's sales and marketing functions by providing a secure, GDPR-compliant, all-in-one platform that enables efficient lead management, campaign analytics, and website performance tracking. This ensures a consistent, data-driven approach to customer engagement, enhances service visibility, and improves value for money through automation and integration across marketing and sales processes.
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Contract 1
Supplier
Contract value
- £39,568.90 excluding VAT
- £47,482.68 including VAT
Below the relevant threshold
Earliest date the contract will be signed
3 November 2025
Contract dates (estimated)
- 4 November 2025 to 25 August 2026
- 9 months, 22 days
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Procedure
Procedure type
Direct award
Direct award justification
Additional or repeat goods, services or works - extension or partial replacement
HR Connect entered into a contractual relationship with HubSpot for a two-year period in September 2023, which expire in September 2025.
The current system is continuing to be embedded within the business and currently meets the needs of the business.
Due to the expiry of the minimum contract term, quotes were sought from a number of suppliers.
Two delivered quotations for services, however a third quote was not received.
This will be remediated by starting a process in January 2026 to compliantly secure a provider from September 2026 at the end of the proposed HubSpot contract.
The extension is for 12 months, September 2025 to August 2026. A compliant tender process will be conducted in advance of the expiry of the contract in
August 2026.
Supplier
Hubspot UK Holdings Limited
3RD FLOOR, 1 ASHLEY ROAD, ALTRINCHAM
Cheshire
WA14 2DT
United Kingdom
Email: rcolleran@hubspot.com
Region: UKD34 - Greater Manchester South West
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1
Contracting authority
Kent County Council (t/a HR Connect)
- Public Procurement Organisation Number: PYCX-4938-CCHM
1 Abbey Wood Road, Kings Hill
West Malling
ME19 4YT
United Kingdom
Telephone: +448081685808
Email: csgprocurement@csltd.org.uk
Region: UKJ46 - West Kent
Organisation type: Public authority - sub-central government