Scope
Reference
13306
Description
The financial burden of caring is recognised as a priority for unpaid carers and has been
widely reported nationally.
This service aims to:
• Ensure unpaid carers receive the financial support they need to continue their vital
role without facing undue financial hardship.
• To improve the customer journey and satisfaction with social care interventions and
support.
The Income Maximisation service will support Carers to identify and access the financial support they are entitled to. By guiding Carers to the financial resources and entitlements available to them, the service will play a crucial role in reducing financial stress for the whole family and enhancing carer economic well-being.
The service will provide a well-defined support 'offer', tailored to accommodate the diverse needs of Carers by adapting how advice is delivered. We expect that various methods will be available for Carers to access support, including online solutions to reach more Carers where applicable.
Total value (estimated)
- £360,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 12 January 2026 to 11 January 2027
- Possible extension to 11 January 2028
- 2 years
Description of possible extension:
Contract extension of one 12 month period if required.
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKJ2 - Surrey, East and West Sussex
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
27 November 2025, 12:00pm
Tender submission deadline
1 December 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Award criteria
Bidders who successfully gain a pass in all Procurement specific questionnaire questions and other pass/fail elements will then have their submission assessed for quality and cost against the award criteria.
Quality Questionnaire = 80% weighting
Carers actively supported per annum = 20% weighting
Procedure
Procedure type
Below threshold - open competition
Special regime
Light touch
Contracting authority
Surrey County Council
- Public Procurement Organisation Number: PWRH-8974-TNBV
Woodhatch Place, 11 Cockshot Hill
Reigate
RH2 8EF
United Kingdom
Contact name: Andrew Clarke
Region: UKJ26 - East Surrey
Organisation type: Public authority - sub-central government