Scope
Reference
PR1209
Description
Transactional Services at Liverpool City Council has responsibility for the administration of the following functions:
• Council tax and business rates
• Housing benefit and council tax support
• Local welfare provision
• Benefits maximisation
• Accounts receivable
• Corporate debt
The service has has identified a significant number of Universal Credit (UC) transactions (circa 130,000) requiring processing within the Benefits Team of Transactional Services. These transactions have accumulated due to the volume of UC notifications received daily and require prompt action to ensure accurate and timely updates to customer accounts and benefits records.
The aim of this exercise is to procure a resource that will process the outstanding UC transactions accurately and in accordance with statutory requirements and council procedures, thereby ensuring that claimants' benefit entitlements are updated correctly and without undue delay.
Contract 1. Transactional Services: Processing resource
Supplier
Contract value
- £79,999 excluding VAT
- £99,999 including VAT
Below the relevant threshold
Date signed
9 October 2025
Contract dates
- 13 October 2025 to 31 January 2026
- Possible extension to 30 April 2026
- 6 months, 19 days
Description of possible extension:
3 month extension available at the councils discretion
Main procurement category
Services
CPV classifications
- 66172000 - Financial transaction processing and clearing-house services
Contract locations
- UKD72 - Liverpool
Key performance indicators
| Name | Description |
|---|---|
| KPI 1 | Mobilisation of exercise within one week of contract award. |
| KPI 2 | Ongoing, timely management of capable and appropriate resource on the contract |
| KPI 3 | Adherence to milestones for the processing of UCDS work items |
| KPI 4 | Accuracy of items work items processed. |
| KPI 5 | Provision of weekly report and attendance at progress meetings |
Signed contract documents
Appendix G.2 T&Cs Services (Schedules) (2).pdf (1).pdf
Procedure
Procedure type
Below threshold - limited competition
Supplier
CIVICA UK LIMITED
- Companies House: 01628868
- Public Procurement Organisation Number: PCMJ-9641-QWWM
Southbank Central, 30 Stamford Street
London
SE1 9LQ
United Kingdom
Email: BidSupport@civica.com
Website: https://www.civica.com/en-gb/
Region: UKI44 - Lewisham and Southwark
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. Transactional Services: Processing resource
Contracting authority
Liverpool City Council
- Public Procurement Organisation Number: PRVY-7813-WLPG
Cunard Building
Liverpool
L3 1DS
United Kingdom
Region: UKD72 - Liverpool
Organisation type: Public authority - sub-central government