Section one: Contracting authority
one.1) Name and addresses
Tower Hamlets
Mulberry Place, 5 Clove Crescent, Town Hall
London
E14 2BG
Contact
Mr Neil Ward
Telephone
+44 2073645000
Country
United Kingdom
Region code
UKI4 - Inner London – East
Internet address(es)
Main address
http://www.towerhamlets.gov.uk
Buyer's address
http://www.towerhamlets.gov.uk
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
P5871 Cleaning and Associated Services
Reference number
DN718671
two.1.2) Main CPV code
- 90911000 - Accommodation, building and window cleaning services
two.1.3) Type of contract
Services
two.1.4) Short description
This service is for the cleaning and associated services contract for services across the corporate estate - Tower Hamlets Homes has joined London Borough of Tower Hamlets for this procurement and their requirements and spend are incorporated into this tender.
The contract will provide cleaning and related services to the following sites that are owned and /or administered by the council:
· Routine Cleaning
· Window Cleaning
· Washroom services/sanitary/air fresheners
· Consumables
· Reactive biohazard cleaning
· Graffiti removal
· Building clearance of waste/furniture
· Reactive emergency cleaning/flooding/H&S
· Façade and external cleaning
The contract supports 94 sites, and these consist of several types of services.
· Town Hall
· Libraries
· Idea Stores
· Registrars & Coroners Courts
· Childrens Centres
· One Stop Shop
· Childrens & Vulnerable Adult Centres
· Youth Centres
· Administration Sites non-public & public facing.
· Parks Toilets and Offices.
· Community Hubs
· Shops and other commercial property
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £8,423,704
two.2) Description
two.2.2) Additional CPV code(s)
- 90919000 - Office, school and office equipment cleaning services
two.2.3) Place of performance
NUTS codes
- UKI4 - Inner London – East
two.2.4) Description of the procurement
The service entails
A comprehensive high quality cleaning service throughout a range of sites across the Council.
Planning, management and delivery of the cleaning services by causing minimal disruption to the normal business activities.
two.2.5) Award criteria
Quality criterion - Name: Mobilisation - Service Delivery / Weighting: 30%
Quality criterion - Name: Information Technology / Weighting: 10
Quality criterion - Name: Performance Management Reports and KPI measurement / Weighting: 10%
Quality criterion - Name: Social Value / Weighting: 10%
Price - Weighting: 40%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-013760
Section five. Award of contract
Contract No
P5871
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
8 September 2025
five.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from other EU Member States: 7
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Churchill Contract Services Limited
Cedar House Parkland Square, 750a Capability Green
Luton
LU1 3LU
Country
United Kingdom
NUTS code
- UKI4 - Inner London – East
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £8,423,704
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales
1 Royal Courts of Justice, Strand
London
WC1A 2LL
Country
United Kingdom