Scope
Description
Housing management system based upon proactive daily contact
Irwell Valley Homes intends to enter into contract, eight working days following transmission of this notice with Alertacall Ltd for the provision of Housing Proactive a housing management system based around proactive daily contact with tenants which will be used to assist with the management of dwellings in which there are tenants with higher housing management needs being the only such system approved as UK Housing Benefit eligible and being the only such system with its particularly feature-set and in accordance with our interpretation of Schedule 5, Paragraph 1 / 2 Procurement Act 2023. The contract period will be 156 weeks with unilateral right to extend for one further period not exceeding 52 weeks.
Contract 1
Supplier
Contract value
- £425,000 including VAT
Above the relevant threshold
Earliest date the contract will be signed
10 November 2025
Contract dates (estimated)
- 10 November 2025 to 9 November 2028
- Possible extension to 9 November 2029
- 4 years
Description of possible extension:
1 year extension to allow IVH to scan the horizon for any potential future alternates
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
To allow for any future IVH schemes of a similar type, currently in development or that go into development during the provision to be added into the service
CPV classifications
- 75200000 - Provision of services to the community
Contract locations
- UKD3 - Greater Manchester
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Special regime
Light touch
Direct award justification
Single supplier - technical reasons
The contract is being directly awarded under Section 41, relying on the justification set out in Schedule 5, Paragraph 1/2 (Technical reasons/Exclusive rights). This is justified because Alertacall Ltd is the exclusive provider of the "Housing Proactive" system, which holds a unique and essential feature-set (proactive daily contact, higher management needs assistance) and is the only system approved as UK Housing Benefit eligible, meaning no reasonable substitute exists or alternative provider is available due to these technical/exclusive requirements.
Supplier
ALERTACALL LIMITED
- Companies House: 05145094
- Public Procurement Organisation Number: PWZX-9325-PTJL
45 Crescent Road
Windermere
LA23 1BL
United Kingdom
Email: procurement@alertacall.com
Website: http://www.alertacall.com
Region: UKD12 - East Cumbria
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1
Contracting authority
IRWELL VALLEY HOUSING ASSOCIATION LIMITED
- Companies House: IP20684R
- Public Procurement Organisation Number: PDDG-5542-GDQW
1st floor Soapworks, Colgate Lane
Salford
M5 3LZ
United Kingdom
Region: UKD34 - Greater Manchester South West
Organisation type: Public authority - sub-central government