Scope
Reference
WBAT
Description
City of Doncaster Council (DCD) wishes to commission a Welfare Benefits and Tribunal Service (WBATS) for the whole of the Doncaster area. The primary purpose of this Service will be to support adults with multiple and complex needs who have a disability or long term health condition and their carers with welfare benefits and tribunal representation. The aim is to ensure that these people are aware of and are able to take up their rights to welfare benefits, thereby maximising their income and improving their independence and choice. Service Aims The service is designed to: Maximise income for individuals with complex needs. Support improvements in independence, health, wellbeing, and life opportunities. Focus on people who struggle to navigate the benefits system or use digital technology to make claims. Encourage self-help and independence for those who are capable, by signposting them to digital tools or community support (e.g. libraries). Key Service Elements The service will include: Signposting: Directing capable individuals to resources for self-service. Includes digital tools, community support, and organisations in the Voluntary, Community and Faith Sector. Benefit Entitlement Assessments: Calculating what benefits individuals are eligible for. Claim Form Assistance: Helping complete benefit applications. Providing follow-up casework. Complex Casework: Preparing submissions for revisions, supersessions, or appeals. Tribunal Support: Handling tribunal casework. Providing representation at tribunals.
Total value (estimated)
- £323,901 excluding VAT
- £388,681.20 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 2 April 2029
- Possible extension to 2 April 2030
- 4 years, 2 days
Description of possible extension:
1x up to 12 month extension at the sole discretion of the council
Main procurement category
Services
CPV classifications
- 75310000 - Benefit services
Contract locations
- UK - United Kingdom
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
17 November 2025, 12:00pm
Tender submission deadline
27 November 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Award criteria
Please refer to the tender documentation, Section 1 part C Evaluation Criteria
Procedure
Procedure type
Below threshold - open competition
Contracting authority
City of Doncaster Council
- Public Procurement Organisation Number: PLHR-4113-HMNQ
Civic Office, Waterdale
Doncaster
DN1 3BU
United Kingdom
Contact name: Samantha Blakeley
Telephone: +44 1302862145
Email: Samantha.Blakeley@doncaster.gov.uk
Website: https://www.doncaster.gov.uk/
Region: UKE31 - Barnsley, Doncaster and Rotherham
Organisation type: Public authority - sub-central government