Scope
Reference
COMM-FTS-59549
Description
This is a joint procurement for the provision of Emergency Department Well-being & Home Safe Service to a select number of Health Boards across South East and South West Wales.
The tender will be split into the following Lotting structure:
Lot 1 - Cardiff and Vale University Heath Board (University Hospital Wales)
Lot 2 - Hywel Dda University Health Board ( Glangwili General Hospital)
Lot 3 - Swansea Bay University Health Board ( Morriston Hospital)
The Emergency Department (ED) well-being and home safe service was established to support local clinical teams and patients accessing emergency department services. The service offers support for frail older people and vulnerable adults in emergency departments, as well as resettle people in their homes with follow-up welfare calls or visits, and where necessary, to connect them to community services to avoid readmission into the emergency department.
Total value (estimated)
- £2,426,900 excluding VAT
- £2,912,280 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2027
- Possible extension to 31 March 2031
- 5 years
Description of possible extension:
There is an option to extend the Initial Term of the Contract as follows:
- Extension 1 - 1st April 2027 - 31st March 2028
- Extension 2 - 1st April 2028 - 31st March 2029
- Extension 3 - 1st April 2029 - 31st March 2030
- Extension 4 - 1st April 2030 - 31st March 2031
Main procurement category
Services
CPV classifications
- 85312400 - Welfare services not delivered through residential institutions
Contract locations
- UKL - Wales
Lot constraints
Description of how multiple lots may be awarded:
The Bidder with the lowest price will be awarded the maximum score available (60%). The remaining Suppliers shall be awarded a percentage of the score available, technical pass/fail, qualification 40%(25% of which is proposed approach and 15% social value) relative to the lowest UDA submitted. All Lots will be evaluated individually and bidders are advised to submit for each lot they wish to bid for.
Lot 1. Cardiff and Vale University Heath Board (University Hospital Wales)
Description
This is for the provision of Emergency Services and Well Being within the Cardiff and Vale University Health Board (University Hospital Wales).
Lot value (estimated)
- £980,000 excluding VAT
- £1,176,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2. Hywel Dda University Health Board - Glangwili General Hospital
Description
This is for the provision of Emergency Services and Well Being within the Hywel Dda University Health Board (Glangwili General Hospital)
Lot value (estimated)
- £950,000 excluding VAT
- £1,140,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 3. Swansea Bay University Health Board - Morriston Hospital
Description
This is for the provision of Emergency Services and Well Being within the Swansea Bay University Health Board.
Lot value (estimated)
- £496,900 excluding VAT
- £596,280 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Participation
Particular suitability
Lot 1. Cardiff and Vale University Heath Board (University Hospital Wales)
Lot 2. Hywel Dda University Health Board - Glangwili General Hospital
Lot 3. Swansea Bay University Health Board - Morriston Hospital
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
14 November 2025, 12:00pm
Tender submission deadline
21 November 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
- Welsh
- English
Award decision date (estimated)
27 January 2026
Award criteria
Lot 1. Cardiff and Vale University Heath Board (University Hospital Wales)
| Name | Description | Type |
|---|---|---|
| Commercial | 60% |
Cost |
| Technical | 40% |
Quality |
Weighting description
Technical - scored- 40%
Commercial - 60%
Lot 2. Hywel Dda University Health Board - Glangwili General Hospital
| Name | Description | Type |
|---|---|---|
| Commercial | 60% |
Quality |
| Technical | 40% |
Price |
Weighting description
Technical - scored -40%
Commercial -60%
Lot 3. Swansea Bay University Health Board - Morriston Hospital
| Name | Description | Type |
|---|---|---|
| Commercial | 60% |
Quality |
| Price | 40% |
Price |
Weighting description
Technical - scored -40%
Commercial -60%
Other information
Payment terms
30 days
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Documents
Associated tender documents
https://etenderwales.bravosolution.co.uk/home.html
ITT 51717
Technical specifications to be met
https://etenderwales.bravosolution.co.uk/home.html
ITT 51717
Contracting authorities
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust) Undertaking the procurement on behalf of the contracting authorities
- Public Procurement Organisation Number: PXWV-6492-CGMN
4-5 Charnwood Court,
Cardiff
CF14 3UZ
United Kingdom
Contact name: Amy Chilvers
Email: amy.chilvers@wales.nhs.uk
Website: http://nwssp.nhs.wales/ourservices/procurement-services/
Region: UKL22 - Cardiff and Vale of Glamorgan
Organisation type: Public authority - central government
Devolved regulations that apply: Wales
Cardiff and Vale University Health Board
- Public Procurement Organisation Number: PPPR-7969-BTJG
Maes-y-Coed Road
Cardiff
CF14 4HH
United Kingdom
Email: claire.salisbury@wales.nhs.uk
Website: https://www.nwssp.wales.nhs.uk
Region: UKL22 - Cardiff and Vale of Glamorgan
Organisation type: Public authority - central government
Devolved regulations that apply: Wales
Hywel Dda University Health Board
- Public Procurement Organisation Number: PNPY-2728-GCWW
Ystwyth Building, Hafan Derwen, St Davids Park, Jobswell Road
Carmarthen
SA31 3BB
United Kingdom
Email: gemma.deverill@wales.nhs.uk
Website: https://hduhb.nhs.wales/
Region: UKL14 - South West Wales
Organisation type: Public authority - central government
Devolved regulations that apply: Wales
Swansea Bay University Health Board
- Public Procurement Organisation Number: PQDY-1678-DHXN
Baglan Energy Park
Port Talbot
SA12 7BR
United Kingdom
Email: keir.warner@wales.nhs.uk
Website: https://www.nwssp.wales.nhs.uk
Region: UKL17 - Bridgend and Neath Port Talbot
Organisation type: Public authority - central government
Devolved regulations that apply: Wales
Contact organisation
Contact NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust) Undertaking the procurement on behalf of the contracting authorities for any enquiries.