Scope
Reference
CS6027 - Family Support Service
Description
Tower Hamlets has a significant proportion of children with Autism Spectrum Condition (ASC) and learning difficulties; in 2023, the percentage of pupils with an EHCP in Tower Hamlets schools was the fifth highest in England. When a child or young person (CYP) is first diagnosed with ASC, it can be a confusing and overwhelming time for parents/carers. They may not fully understand what the diagnosis means or how best to support their child, or what services are available and how to access them. It is therefore vital that the local authority is able to provide regular and ongoing support to these families, to help meet the needs of their ASC children.
The Family Support Service will deliver advice and guidance to the parents and carers of children and young people (CYP) with ASC living in the borough. The service will seek to work in partnership with the Autism Spectrum Disorder Assessment Service (ASDAS) and the Child and Adolescent Mental Health Service (CAMHs) to ensure that families receive appropriate support at the right time, preferably soon after diagnosis, whilst remaining flexible to meet family's needs at different stages in their journey.
Total value (estimated)
- £308,700 excluding VAT
- £370,440 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2028
- Possible extension to 31 March 2030
- 4 years
Description of possible extension:
The Contract Period is initially for a period of 24 months, although the Authority reserves the right to extend the Contract for a further period of 24 months, making a total possible
Contract Period of 48 months.
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKI - London
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Tender submission deadline
21 November 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
14 January 2026
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | 60% - refer to ITT and supporting tender documents |
Quality | 60% |
| Price | 30% - refer to ITT and supporting tender documents |
Price | 30% |
| Social Value | 10% - refer to ITT and supporting tender documents |
Quality | 10% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
London Borough of Tower Hamlets
- Public Procurement Organisation Number: PQBL-2673-MVYG
New Town Hall, 160 Whitechapel Road London
London
E1 1BJ
United Kingdom
Contact name: Karen Ramphal
Region: UKI42 - Tower Hamlets
Organisation type: Public authority - sub-central government