Scope
Reference
PRJ4001
Description
Overview
Southwark Council and NHS South East London ICB are seeking a lead provider to deliver the Southwark Wellbeing Hub, a borough-wide mental health and wellbeing support service.
The Southwark Wellbeing Hub is a key part of Southwark's integrated care system, offering accessible, culturally competent, and community-led support to adult residents experiencing low to moderate mental health needs.
The recommissioned service will operate across a physical hub in the Southwark Resource Centre, multiple satellite 'spoke sites', and outreach settings. The service will deliver six core work packages:
1. Information, Advice and Guidance (IAG)
2. Group Work
3. Peer Support
4. One-to-One Support (including specialist roles)
5. Front Door to Adult Social Care
6. Bespoke Counselling Intervention for Global Majority Communities
Key features:
• Hub-and-spoke model based at Southwark Resource Centre with satellite delivery across five neighbourhoods.
• Multidisciplinary workforce including specialist keyworkers and counsellors.
• Subcontracting encouraged to grassroots and community organisations.
• Ringfenced funding of £100,000-£120,000 per annum for culturally competent counselling for global majority communities.
• Integration with borough transformation programmes, including Integrated Neighbourhood Teams (INTs), SLAM's Community Care Development, and Adult Social Care.
• Robust CRM and outcome monitoring aligned with KPIs.
Eligibility to tender:
This opportunity is open to:
• Voluntary and community sector organisations
• NHS and statutory providers
• Social enterprises
• Consortia or partnerships (with a designated lead provider)
Providers must demonstrate:
• Experience in delivering mental health and wellbeing services
• Commitment to equity, inclusion, and anti-racist practice
• Capacity to manage subcontracting and multi-site delivery
• Strong governance, safeguarding, and data systems
Contract Value
Annual contract Value - £751,146
Contract Value over three years - £2,253,437
Contract Value over five years - £3,755,728
Please note that the financial envelope is inclusive of all costs (contract is exempt from VAT).
Procurement process
The procurement will follow a competitive process under the Procurement Act 2023, using a lead provider model. The Invitation to Tender questions will assess service model, mobilisation, workforce, community partnerships, outcome monitoring, and social value. Shortlisted bidders will be invited to present to a panel of professionals and/or experts by experience.
The Procurement is being managed by the NHS London Commercial Hub (NHS LCH) hosted by NEL ICB, on behalf of the Authority, in connection with a competitive Invitation to Tender (ITT) exercise that is being conducted via a process, based in part on the open procedure under the Public Contract Regulations 2015 ("the Regulations" (as amended)).
Total value (estimated)
- £3,755,728 excluding VAT
- £3,755,728 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 July 2026 to 30 June 2029
- Possible extension to 30 June 2031
- 5 years
Description of possible extension:
The Contract will commence on 01 June 2026 for an initial period of three years. The Contract may be extended for an additional period of one year and a further one year at the sole discretion of the Authority (3 + 1 + 1 years in total).
Main procurement category
Services
CPV classifications
- 85323000 - Community health services
Contract locations
- UKI44 - Lewisham and Southwark
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
24 November 2025, 12:00pm
Tender submission deadline
5 December 2025, 12:00pm
Submission address and any special instructions
Providers must use the following Web address to:
• Express an interest in this opportunity;
• Access the tender documentation; and
• Submit their tender response.
Please note that all correspondence, clarifications, and tender submissions must be made via the Atamis portal.
Submissions made by any other method will not be accepted.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
13 March 2026
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | Invitation to Tender Questionnaire - Quality Questions |
Quality | 58.00% |
| Price | Invitation to Tender Questionnaire - Financial model template |
Price | 30.00% |
| Quality | Bidder Presentation and Interview Stage - only the Bidders who have a mathematical chance of winning (i.e. are within 12.00% points behind the highest scoring Provider in the ITT) and have passed all... |
Quality | 12.00% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Contracting authorities
NHS South East London Integrated Care Board
- NHS Organisation Data Service: QKK
- Public Procurement Organisation Number: PCXT-8262-NYRV
160 Tooley Street
London
SE1 2TZ
United Kingdom
Email: contactus@selondonics.nhs.uk
Region: UKI44 - Lewisham and Southwark
Organisation type: Public authority - sub-central government
Southwark Council
- Public Procurement Organisation Number: PXTW-7647-VDLV
160 Tooley Street
London
SE1 2QH
United Kingdom
Region: UKI44 - Lewisham and Southwark
Organisation type: Public authority - sub-central government
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
NHS LONDON COMMERCIAL HUB
Summary of their role in this procurement: Managing the full procurement process on behalf of NHS South East London ICB and Southwark Council.
- Public Procurement Organisation Number: PBWD-3998-QHRQ
9th Floor - 20 Churchill Place
London
E14 5HJ
United Kingdom
Contact name: Khadijah.yasmin@nhs.net
Email: Khadijah.yasmin@nhs.net
Region: UKI42 - Tower Hamlets