Scope
Reference
NOTTS-000359
Description
Nottinghamshire Police is undertaking a procurement project to replace its existing IT Service Management (ITSM) tool, which will reach end-of-life support in December 2026. The new solution will serve as a central platform for managing service requests, incidents, changes, problems, and knowledge across both Information Services and Estates & Facilities departments. It must support 108 agents and 5000 end users, be ITIL-compliant, and integrate with Active Directory, HR, and asset management systems. The tool should offer secure, UK-based hosting (if cloud-based), and provide both agent and self-service portals. Preferred features include AI-driven ticket categorisation, chatbot support, and automation of routine tasks. The system should also be scalable to other departments within the Force. This project aims to enhance operational efficiency, improve service delivery, and ensure long-term sustainability of IT service management.
Total value (estimated)
- £360,000 excluding VAT
- £420,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 2 February 2026 to 1 February 2031
- 5 years
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UKF1 - Derbyshire and Nottinghamshire
Engagement
Engagement deadline
3 November 2025
Engagement process description
The Nottinghamshire Police and Crime Commissioner invites prospective providers to attend our Pre-Market Engagement webinar on Tuesday 4th November 2025, 10 am. Full event details will be shared closer to the date.
We will provide an opportunity for potential providers to review and comment on the proposed specifications. Attendees will be able to ask questions, share insights, and help shape a clear and deliverable approach for this aspect of the procurement.
Interested suppliers must register on our procurement portal Atamis by 4:30pm on Monday 3rd November 2025 to access full details.
Central Digital Platform: https://supplierregistration.cabinetoffice.gov.uk/organisation/register
Atamis e-sourcing portal: https://nottinghamshirepolice.my.site.com/s/Welcome
Following registration, suppliers will receive:
- Access to the proposed specifications
- A questionnaire to provide feedback on their solution
- Booking instructions for the webinar and individual sessions
Should Suppliers have any queries, or have problems using the portal, they should contact Helpdesk at:
Phone: 0800 9956035
E-mail: support@atamis.co.uk
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Contracting authority
The Police and Crime Commissioner for Nottinghamshire
- Public Procurement Organisation Number: PGLQ-4189-YYPY
Sherwood Lodge
Nottingham
NG5 6LU
United Kingdom
Region: UKF16 - South Nottinghamshire
Organisation type: Public authority - sub-central government