Scope
Reference
P2334a
Description
Birmingham City Council (the "Council") is seeking to appoint an organisation for the provision of administration and resources for Department of Work and Pensions initiatives. Council terms and conditions will be used.
To provide the resource that is suitably skilled and experienced and available to deliver the services and provide support (including):
• Administration of Housing Benefit and Council Tax support - Assessing and awarding Housing Benefit and Council Tax support for new applications and change of circumstances in line with the DWP Regulations and Local Authority Procedures.
• Collection of overpaid Benefit - To recover Housing Benefit which has been overpaid and is recoverable, using the various methods available in line with the legislation.
• Administration of Discretionary awards - to assess applications for a discretionary Housing award in line with the H.B and Universal credit guidelines.
Resource to be called off by the Council as and when required
The providers staff will be trained and provided access to the Council's system, once NDAs are in place and security checks undertaken.
The providers I.T. system needs to be compatible with Citrix Client being employed on their devices
Total value (estimated)
- £2,000,000 excluding VAT
- £2,400,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 February 2026 to 31 January 2029
- Possible extension to 31 January 2030
- 4 years
Description of possible extension:
With the option to extend for a further 1 year
Main procurement category
Services
CPV classifications
- 66523100 - Pension fund administration services
- 75310000 - Benefit services
Contract locations
- UKG31 - Birmingham
Submission
Enquiry deadline
18 November 2025, 12:00pm
Tender submission deadline
28 November 2025, 12:00pm
Submission address and any special instructions
This tender is being issued using the Council's e-tendering system 'In-tend' and organisations must ensure that they are registered users. The procurement process will be managed using this system and therefore all bids must be submitted by Tenderers via the 'in-tend' system. https://in-tendhost.co.uk/birminghamcc Registration and use of in-tend is free. All correspondence for this procurement process must be via the in-tend correspondence function and you should not contact any individual directly either by email or by telephone. If you are already a registered user, you do not have to re-register. If you are unable to register with in-tend or are experiencing difficulties, please email the etendering@birmingham.gov.uk.
Tender deadline submission is noon on 28th November 2025.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
19 December 2025
Award criteria
| Name | Description | Type |
|---|---|---|
| Simple description | Evaluation criteria is Quality 50%, Social Value 20% and Price 30% which totals to 100% |
Price |
Weighting description
Evaluation criteria is Quality 50%, Social Value 20% and Price 30% which totals to 100%
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
Birmingham City Council
- Public Procurement Organisation Number: PCJJ-4826-QMLZ
Council House, 1 Victoria Square
Birmingham
B1 1BB
United Kingdom
Contact name: Commercial and Procurement Services
Email: etendering@birmingham.gov.uk
Region: UKG31 - Birmingham
Organisation type: Public authority - sub-central government