Scope
Reference
NPg25300
Description
Northern Powergrid is looking to establish an Information System Services Framework Agreement that will deliver all regulated business digital, cyber, and managed service requirements across the following ten Lots:
1. Infrastructure Operations
2. Application Operations
3. End User Computing
4. Cyber Operations
5. Service Integration
6. Oracle
7. Technical Services
8. Transformation Services
9. Platform Engineering
10. Testing Services
Lots 1 to 6 (inclusive) are "business as usual" managed services.
Lots 7 to 10 (inclusive) are future requirements that are required to respond to our evolving industry.
Commercial tool
Establishes a framework
Total value (estimated)
- £455,000,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 May 2026 to 30 April 2029
- Possible extension to 30 April 2034
- 8 years
Description of possible extension:
The initial contract period is three years. There are two extension periods of three years and two years respectively, resulting in a total potential contract period of eight years.
Options
The right to additional purchases while the contract is valid.
There will be a requirement to procure additional services that are not identified by the contract award date.
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Lot 1. Infrastructure Operations
Description
Provision of infrastructure operation services, including but not limited to data centre services, data centre networking, infrastructure security services, and business continuity.
Lot value (estimated)
- £18,640,154.84 excluding VAT
- £22,368,185.80 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications, contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Lot 2. Application Operations
Description
Provision of application operation services including but not limited to application maintenance and support, service deployment and decommissioning, lifecycle management, application security services, and business continuity.
Lot value (estimated)
- £19,747,490.77 excluding VAT
- £23,696,988.92 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications, contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Lot 3. End User Experience
Description
Provision of end user experience services including but not limited to service desk, end user compute, and Teams rooms.
Lot value (estimated)
- £12,272,973.23 excluding VAT
- £14,727,567.88 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications, contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Lot 4. Cyber Operations
Description
Provision of cyber operation services including but not limited to security testing, security incident response, business continuity, and crypto management.
Lot value (estimated)
- £6,690,154.58 excluding VAT
- £8,028,185.50 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications, contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Lot 5. Service Integration
Description
Provision of service integration services including but not limited to service operation, continual service improvement, eco-system vendor management, and service quality.
Lot value (estimated)
- £4,863,050.30 excluding VAT
- £5,835,660.36 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications, contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Lot 6. Oracle
Description
Provision of Oracle services including but not limited to application support, annual upgrades, vulnerability management, and platform/cloud management.
Lot value (estimated)
- £11,437,500 excluding VAT
- £13,725,000 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications, contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Lot 7. Technical Services
Description
Provision of technical services including but not limited to governance, demand management, dispute resolution, and service level agreement management.
Lot value (estimated)
- £895,902.86 excluding VAT
- £1,075,083.43 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications, contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Lot 8. Transformation Services
Description
Provision of transformation services including but not limited to programme and project delivery services, technical delivery services, system integration, and data/business analysis.
Lot value (estimated)
- £300,745,948.73 excluding VAT
- £360,895,138.47 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications, contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Lot 9. Platform Engineering
Description
Provision of platform engineering services including but not limited to platform engineering and automation, cloud and hybrid integration, developer enablement, development, security & operations and compliance, Observability and reliability engineering, and platform operations and continuous improvement.
Lot value (estimated)
- £3,045,173.81 excluding VAT
- £3,654,208.57 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications, contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Lot 10. Testing Services
Description
Provision of testing services including but not limited to test service set-up and governance, functional testing services, performance and load testing, integration testing, data testing services, and compatibility testing.
Lot value (estimated)
- £895,902.86 excluding VAT
- £1,075,083.43 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications, contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Framework
Maximum number of suppliers
Unlimited
Maximum percentage fee charged to suppliers
0%
Framework operation description
For Lots 1 to 7 (inclusive) a contract will be awarded to the most advantageous tender per Lot.
For Lots 8 to 10 (inclusive) contracts will be awarded to all bidders that meet the award criteria per Lot. Future requirements will be called off under the framework agreement via either direct awards or mini competitions.
Award method when using the framework
Either with or without competition
Contracting authorities that may use the framework
Establishing party only
Participation
Particular suitability
Lot 3. End User Experience
Lot 4. Cyber Operations
Lot 5. Service Integration
Lot 6. Oracle
Lot 7. Technical Services
Lot 8. Transformation Services
Lot 9. Platform Engineering
Lot 10. Testing Services
Small and medium-sized enterprises (SME)
Submission
Submission type
Requests to participate
Deadline for requests to participate
21 November 2025, 11:59pm
Submission address and any special instructions
The Procurement Specific Questions and Invitation to Negotiate will be published via Northern Powergrid's eTendering Tool, Jaggaer.
https://northernpowergrid.tlb.app.jaggaer.com/
Suppliers need to register a supplier account in order to access Northern Powergrid's procurement opportunities. Click on the "How to Register" button on the Jaggaer home screen for further guidance.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
2 April 2026
Recurring procurement
Publication date of next tender notice (estimated): 1 April 2033
Award criteria
Lot 1. Infrastructure Operations
Lot 2. Application Operations
Lot 5. Service Integration
Lot 6. Oracle
| Name | Type | Weighting |
|---|---|---|
| Price | Price | 65% |
| Technical | Quality | 30% |
| Terms and Conditions | Quality | 5% |
Lot 3. End User Experience
| Name | Type | Weighting |
|---|---|---|
| Technical | Quality | 50% |
| Price | Price | 45% |
| Term and Conditions | Quality | 5% |
Lot 4. Cyber Operations
Lot 7. Technical Services
| Name | Type | Weighting |
|---|---|---|
| Technical | Quality | 50% |
| Price | Price | 45% |
| Terms and Conditions | Quality | 5% |
Lot 8. Transformation Services
Lot 9. Platform Engineering
Lot 10. Testing Services
| Name | Type | Weighting |
|---|---|---|
| Technical | Quality | 95% |
| Terms and Conditions | Quality | 5% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Special regime
Utilities
Competitive flexible procedure description
This is a two-stage procedure.
1. Procurement Specific Questionnaire including a Confidentiality Agreement.
2. Invitation to Negotiate.
Further detail in relation to the requirements can be found in the documents available from the eTendering Portal.
Documents
Documents to be provided after the tender notice
A suite of documents will be made availble to suppliers via the Procurement Specific Questions and Invitation to Negotiate in the eTendering Tool.
Contracting authority
Northern Powergrid (Northeast) plc
- Companies House: 02906593
Lloyds Court 78 Grey Street
Newcastle upon Tyne
NE1 6AF
United Kingdom
Contact name: James Bell
Telephone: 07731024333
Email: purchasing@northernpowergrid.com
Website: http://www.northernpowergrid.com
Region: UKC22 - Tyneside
Organisation type: Private utility
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
Northern Powergrid Limited
Summary of their role in this procurement: Northern Powergrid Group Company that will run the procurement event and enter into contract with the successful bidders.
- Companies House: 03271033
Lloyds Court 78 Grey Street
Newcastle upon Tyne
NE1 6AF
United Kingdom
Region: UKC22 - Tyneside