Section one: Contracting authority
one.1) Name and addresses
Glasgow City Council
40 John St, City Chambers
Glasgow
G2 1DU
Contact
Ross MacLeod
corporateprocurement@glasgow.gov.uk
Telephone
+44 1412872000
Country
United Kingdom
NUTS code
UKM82 - Glasgow City
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00196
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
GCC006201CPU - Framework Agreement for the Provision of ICT Advisory Services
Reference number
GCC006201CPU
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Glasgow City Council invites tenders for appointment to a framework agreement for the provision of ICT advisory services.
The framework agreement will be split in to four lots, as follows:
Lot 1 – Cyber Security Advisory Services
Lot 2 – Digital Advisory Services - Enterprise Systems
Lot 3 – Digital Advisory Services - Digital Services
Lot 4 - Digital Advisory Services - Connected Services
The council are seeking to appoint a single supplier to each of the four lots, to provide Services to the council under these four categories, as and when required.
The framework agreement is expected to run for an initial period of two years, with the option for Glasgow City Council to extend by up to a further 24 months, at their sole discretion.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £8,000,000
two.2) Description
two.2.1) Title
Provision of Cyber Security Advisory Services
Lot No
1
two.2.2) Additional CPV code(s)
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 72222000 - Information systems or technology strategic review and planning services
- 72222300 - Information technology services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
Main site or place of performance
UK, Glasgow
two.2.4) Description of the procurement
Glasgow City Council invites tenders for the provision of Cyber Security Advisory Services.
The Cyber Security Advisory Service will play a role in the multisource ICT delivery model by providing expert guidance on security best practices and cyber security risk controls within the council. This service will assist the council’s in-house Intelligent Client Function to ensure that all technology providers adhere to the council’s security policies and will help maintain a robust security posture by identifying potential vulnerabilities and risks.
As such the scope of the cyber security advisory services which may be required under Lot 1 may include but not be limited to:
- Providing assurance of security activity, including provision of impartial assessment, audit and reports
- Performing compliance monitoring and reporting
- Assessing compliance with security and information assurance strategies, objectives, policies and processes
- Liaising with the council’s internal audit function to ensure adequate testing of the information assurance programme
- Providing assurance that risks have been mitigated or are accepted by the SIRO
- Assessing the adequacy of controls which are delivered by the Managed Service Providers and monitored by the MSSP to ensure the council maintains PSN and PCI certification
- Assisting the council in obtaining CE+ certification
- Reviewing technology controls and policies
- Providing independent verification of controls
- Reporting to the Councils ICF and SIRO on security compliance and capability
- Joining incident teams as required, i.e., Bronze & Silver Teams and reporting into Gold Teams.
There is no guarantee of the level of business which may arise as a result of this framework. The following values are provided as an estimate only:
Lot 1 – As a demand led agreement, to take account of cyber security advisory services within scope which may be identified throughout the duration, a maximum value of up to 500,000 GBP (excl VAT) per annum has been used for the purposes of establishing lot 1 of the framework agreement. The council is under no obligation to spend any amount under this Framework Agreement.
two.2.5) Award criteria
Quality criterion - Name: Fair Work First / Weighting: 5
Quality criterion - Name: Quality Criterion -Service Delivery and Approach – Scope of Services / Weighting: 30
Quality criterion - Name: Quality Criterion - Mobilisation / Weighting: 5
Quality criterion - Name: Quality Criterion - Service Delivery and Approach – Multiple Projects / Weighting: 5
Quality criterion - Name: Quality Criterion - Resourcing the Framework Agreement / Weighting: 15
Quality criterion - Name: Quality Criterion - Relationship Management / Weighting: 10
Price - Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Provision of Digital Advisory Services - Enterprise Systems
Lot No
2
two.2.2) Additional CPV code(s)
- 72222000 - Information systems or technology strategic review and planning services
- 72222300 - Information technology services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
Main site or place of performance
UK, Glasgow
two.2.4) Description of the procurement
Glasgow City Council invites tenders for the provision of Digital Advisory Services - Enterprise Systems.
Enterprise Systems are defined as the software solutions that support the back-office operations of the council. These systems support areas such as finance, payroll, social care and leisure. The council has identified 20 parent applications that hold regulatory, financial or highly sensitive data. Some have related child applications such as for reporting or additional functionality. There are around 120 citizen or line of business systems that are important to the operations of the council and several hundred smaller or desktop applications.
The council may ask the Digital Advisory Service – Enterprise Systems Supplier to assist the council’s Intelligent Client Function in identifying opportunities to rationalise and simplify the estate.
As such the scope of the digital advisory services which may be required under Lot 2 may include but not be limited to:
- Identify solutions which are appropriate to migrate to cloud
- Assess application consolidation opportunities
- Maximise the business value from existing technology investment
- Supporting the council to implement an Agile Framework
- Supporting engagement with https://digitalacademy.gov.scot/
- Supporting Business Cases aligned to HMG Green Book
- Supporting horizon scanning of solutions and technologies available in the market
- Supporting new ways of working to help embed digital opportunities
- Providing organisational change management services
- Supporting adoption of solutions advised by the Scottish Digital Office and removal of bespoke and customised solutions
- Carrying out process and functionality gap analysis, Total Cost of Ownership analysis, Business process redesign recommendations
- Supporting Enterprise Architecture
- Evaluation of solutions for business and technical fit
- Monitoring the technology market and providing the council with opportunities
- Support with procurement processes as required including defining functional and non-functional requirements and preparing budget estimates
- Provision of project and programme management services
- Supporting and advise on benefits realisation
Requests for project specific digital advisory services may require the Supplier to provide a team of specialists to deliver a project requirement, or may require the Supplier to work with council personnel to deliver an outcome.
There is no guarantee of the level of business which may arise as a result of this framework. The following values are provided as an estimate only:
Lot 2– As a demand led agreement, to take account of digital advisory services (within the scope of enterprise systems) which may be identified throughout the duration, a maximum value of up to 500,000 GBP (excl VAT) per annum has been used for the purposes of establishing lot 2 the framework agreement. The Council is under no obligation to spend any amount under this Framework Agreement.
two.2.5) Award criteria
Quality criterion - Name: Fair Work First / Weighting: 5
Quality criterion - Name: Quality Criterion - Mobilisation / Weighting: 5
Quality criterion - Name: Quality Criterion- Service Delivery and Approach – Scope of Services / Weighting: 10
Quality criterion - Name: Quality Criterion- Service Delivery and Approach – Multiple Projects / Weighting: 5
Quality criterion - Name: Quality Criterion= Resourcing the Framework Agreement / Weighting: 10
Quality criterion - Name: Quality Criterion - Relationship Management / Weighting: 10
Quality criterion - Name: Quality Criterion - Technical Approach – Enterprise Systems / Weighting: 12.5
Quality criterion - Name: Quality Criterion - Technical Approach – Rationalisation and Consolidation / Weighting: 12.5%
Price - Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Digital Advisory Services – Digital Services
Lot No
3
two.2.2) Additional CPV code(s)
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 72222000 - Information systems or technology strategic review and planning services
- 72222300 - Information technology services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
Main site or place of performance
Glasgow, UK
two.2.4) Description of the procurement
Glasgow City Council invites tenders for the provision of Digital Advisory Services - Digital Services.
Digital Services apply technologies which transform processes and the way in which business is conducted. Digital Services within the council include online citizen engagement and mobile applications which streamline and improve service delivery. Within the council these services include:
- Online Transactions: services such as paying council tax, applying for permits and booking appointments.
- Information Access: Providing platforms where citizens and organisations can access information about services.
- Service Requests: Reporting issues like potholes, graffiti or missed bin collections.
- Digital Consultations: Using tools to engage with the community, gather feedback and conduct public consultations.
- Telecare and Telehealth: Allowing residents to live more safely at home for longer.
- Digital Inclusion Programs: Initiatives to ensure residents have access to digital services, including training and support.
To further develop these services the council requires the Digital Advisory Services – Digital Services Supplier to provide expert support and guidance services.
As such the scope of the digital advisory services which may be required under Lot 3 may include but not be limited to:
- Recommending platform architecture
- Analysis of the citizen journey
- Identifying where the customer experience can be enhanced in areas such as: consolidating the customers experience of interacting with council services, implementing an Omnichannel customer experience and other innovative solutions
- Support understanding the current customer experience through facilitation of agreed focus groups and workshops, taking a Service Design led approach.
- Support digital projects and programmes, including the Strategic Business Case, Outline Business Case, and Full Business Case.
- Review council services and assess their alignment to the council's Digital Strategy and Strategic Plan.
- Perform horizon scanning of digital solutions and technologies available in the market
- Identify how the council could operate differently to embed digital opportunities to progress and deliver on council strategies
- Provide organisational change management services
- Supporting the council in achieving business support and buy in for digital change
- Supporting the council to develop its current and future state Enterprise Architecture.
- Supporting the development of appropriate roadmaps that show the transition from the current state to future state for defined digital scope
- Support the council with procurement processes as required such as defining functional and non-functional requirements, preparing budget estimates and providing tender evaluation advice and guidance
- Provision of project and programme management services
- Supporting the council in tracking and monitoring benefits realised from projects and programmes
There is no guarantee of the level of business which may arise as a result of this framework. The following values are provided as an estimate only:
Lot 3– As a demand led agreement, to take account of digital advisory services (within the scope of digital services) which may be identified throughout the duration, a maximum value of up to 500,000 GBP (excl VAT) per annum has been used for the purposes of establishing Lot 3 of the framework agreement. The Council is under no obligation to spend any amount under this Framework Agreement.
two.2.5) Award criteria
Quality criterion - Name: Fair Work First / Weighting: 5
Quality criterion - Name: Quality Criterion - Mobilisation / Weighting: 5
Quality criterion - Name: Quality Criterion - Service Delivery and Approach – Scope of Services / Weighting: 10
Quality criterion - Name: Quality Criterion - Service Delivery and Approach – Multiple Projects / Weighting: 5
Quality criterion - Name: Quality Criterion - Resourcing the Framework Agreement / Weighting: 10
Quality criterion - Name: Quality Criterion - Relationship Management / Weighting: 10
Quality criterion - Name: Quality Criterion - Technical Approach – Digital Services / Weighting: 12.5
Quality criterion - Name: Quality Criterion - Technical Approach – Improving Citizens’ Digital Experience / Weighting: 12.5
Price - Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Digital Advisory Services – Connected Services
Lot No
4
two.2.2) Additional CPV code(s)
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 72222000 - Information systems or technology strategic review and planning services
- 72222300 - Information technology services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
Main site or place of performance
Glasgow, UK
two.2.4) Description of the procurement
Glasgow City Council invites tenders for the provision of Digital Advisory Services – Connected Services. Connected Services include some of the more emergent technologies that can offer significant benefits to council services and the city overall. These include the Internet of Things, Artificial Intelligence and Big Data. Within Glasgow, intelligent street lighting is an example of where Connected Services have added “more control and efficiency to our lighting network while harnessing the power of real time data to improve both lighting and safety throughout the city”. Within the council environment services to develop and explore may include:
- Intelligent street lighting: Using sensors and IoT technology to adjust lighting based on real-time conditions to reduce energy consumption, lower costs and improve public safety.
- Big Data analytics: Leveraging big data to analyse patterns and trends such as traffic management and waste collection to help make informed decisions and optimise resource allocation.
- Smart Infrastructure: Projects such as multi-purpose street columns that support EV charging, air quality monitoring and public Wi-Fi.
To further develop these services the council requires the Digital Advisory Services – Connected Services Supplier to provide expert support and guidance services.
As such the scope of the digital advisory services which may be required under Lot 4 may include but not be limited to:
- Supporting the council to identify opportunities to exploit its investment in smart cities, 5G programmes, innovations in healthcare and data-driven innovations. This will include supporting engagement with industry, universities and the innovation ecosystem in Glasgow
- Supporting the council to support digital projects and programmes, including the Strategic Business Case, Outline Business Case, and Full Business Case
- Review council services and assess their alignment to the council's Digital Strategy and Strategic Plan.
- Performing horizon scanning of digital solutions and technologies available in the market to determine how they may support council strategies
- Identify how the council could operate differently to embed digital opportunities to progress and deliver on council strategies
- Provide organisational change management services
- Supporting the council in achieving business support and buy in for digital change. This may include, but is not limited to, carrying out process and functionality gap analysis, Total Cost of Ownership analysis, Business process redesign recommendations, Business change recommendations, and development of training and migration plans.
- Support procurement processes as required. This may include, but not be limited to defining functional and non-functional requirements, preparing budget estimates and providing tender evaluation advice and guidance
- Provision of project and programme management services
- Support the council in tracking and monitoring benefits realised from projects and programmes.
There is no guarantee of the level of business which may arise as a result of this framework. The following values are provided as an estimate only:
Lot 4 – As a demand led agreement, to take account of digital advisory services (within the scope of connected services) which may be identified throughout the duration, a maximum value of up to 500,000 GBP (excl VAT) per annum has been used for the purposes of establishing Lot 4 the framework agreement. The Council is under no obligation to spend any amount under this Framework Agreement.
two.2.5) Award criteria
Quality criterion - Name: Fair Work First / Weighting: 5
Quality criterion - Name: Quality Criterion - Mobilisation / Weighting: 5
Quality criterion - Name: Quality Criterion - Service Delivery and Approach – Scope of Services / Weighting: 10
Quality criterion - Name: Quality Criterion - Service Delivery and Approach – Multiple Projects / Weighting: 5
Quality criterion - Name: Quality Criterion - Resourcing the Framework Agreement / Weighting: 10
Quality criterion - Name: Quality Criterion - Relationship Management / Weighting: 10
Quality criterion - Name: Quality Criterion - Technical Approach – Connected Service / Weighting: 12.5
Quality criterion - Name: Quality Criterion -Technical Approach – Developing Digital Connected Services / Weighting: 12.5
Price - Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-009405
Section five. Award of contract
Lot No
1
Title
Provision of Cyber Security Advisory Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
23 September 2025
five.2.2) Information about tenders
Number of tenders received: 13
Number of tenders received from SMEs: 9
Number of tenders received from tenderers from other EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 12
Number of tenders received by electronic means: 13
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Dionach Ltd
4th Floor, 94 Hope Street
Glasgow
G2 6PH
Country
United Kingdom
NUTS code
- UKM82 - Glasgow City
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £2,000,000
Section five. Award of contract
Lot No
2
Title
Provision of Digital Advisory Services - Enterprise Systems
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
23 September 2025
five.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 7
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Step5 Consult Ltd
Grange Court, Harnett Drive, Wolverton Mill,
Milton Keynes
MK12 5NE
Telephone
+44 7772587102
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £2,000,000
Section five. Award of contract
Lot No
3
Title
Digital Advisory Services – Digital Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
23 September 2025
five.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 6
Number of tenders received by electronic means: 6
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Waracle Ltd
The Engine Room, 1 Bash Street
Dundee
DD1 1LQ
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £2,000,000
Section five. Award of contract
Lot No
4
Title
Digital Advisory Services – Connected Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
23 September 2025
five.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 5
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Intelligens Consulting Ltd
272 Bath St
Glasgow
G2 4JR
Country
United Kingdom
NUTS code
- UKM81 - East Dunbartonshire, West Dunbartonshire and Helensburgh & Lomond
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £2,000,000
Section six. Complementary information
six.3) Additional information
(SC Ref:812960)
six.4) Procedures for review
six.4.1) Review body
Glasgow Sheriff Court & Justice of the Peace Court
PO BOX 23, 1 Carlton Place
Glasgow
G5 9DA
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Glasgow City Council (“the Council”) must, by notice in writing as soon as possible after the decision has been made, inform all tenderers and candidates concerned of its decision to award the contract, conclude the framework agreement or establish a dynamic purchasing system. The Council must allow a period of at least the relevant standstill period (where the notice is sent by facsimile or electronic means the period is 10 days ending at midnight at the end of the 10th day after that on which the last notice is sent, when sent by other means the period is 15 days) to elapse between the date of despatch of the notice referred to in Regulation 85(1) of the Public Contracts (Scotland) Regulations 2015 (“the Regulations”). The Council is obliged to comply with the Regulations and any eligible economic operator can bring an action in the Sheriff Court or the Court of Session where as a consequence of a breach by the Council, suffers or risks suffering loss or damage. The bringing of court proceedings during the standstill period means that the Council must not enter into the contract, conclude the framework agreement or establish the dynamic purchasing system unless the proceedings are determined, discontinued or disposed of; or the court, by interim order, brings to an end the prohibition. The bringing of court proceedings after the standstill period has elapsed and the remedies that are available to the courts are detailed in the Regulations. Economic Operators can write to the Council seeking further clarification on the notice, to which the Council must respond within 15 days. Economic Operators should be mindful to seek their own independent legal advice when they consider appropriate to do so.