Scope
Reference
CH252404
Description
Ealing Council plans to procure an Independent Healthcare Complaints Advocacy service which will be a stand-alone service to provide support to individuals to go through the complaints procedures for health services and social care services and to assist them in finding a resolution to their complaints about the care or treatment they receive.
Total value (estimated)
- £300,000 excluding VAT
- £360,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2031
- 5 years
Description of possible extension:
1 option to extend for up to 2 years.
Main procurement category
Services
CPV classifications
- 85312300 - Guidance and counselling services
- 85312310 - Guidance services
- 85312320 - Counselling services
- 85312400 - Welfare services not delivered through residential institutions
- 85320000 - Social services
Contract locations
- UKI73 - Ealing
Participation
This procurement is reserved for
UK suppliers
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
12 November 2025, 3:00pm
Tender submission deadline
19 November 2025, 3:00pm
Submission address and any special instructions
Must be submitted electronically via the Ealing's Atamis portal
https://ealinglbc-atamis.my.salesforce-sites.com/?SearchType=Projects
Tenders may be submitted electronically
Yes
Award criteria
60% quality
40% price
Procedure
Procedure type
Below threshold - open competition
Special regime
Light touch
Documents
Associated tender documents
https://ealinglbc-atamis.my.salesforce-sites.com/?SearchType=Projects
Technical specifications to be met
https://ealinglbc-atamis.my.salesforce-sites.com/?SearchType=Projects
Contracting authority
London Borough of Ealing
- Public Procurement Organisation Number: PRHZ-3346-MGDQ
Perceval House, 14-16 Uxbridge Road
London
W5 2HL
United Kingdom
Contact name: Sally Brown
Email: procurement@ealing.gov.uk
Region: UKI73 - Ealing
Organisation type: Public authority - sub-central government