Contract

IAG/Contact Centre/Customer Service apprenticeships

  • Driver and Vehicle Standards Agency

F03: Contract award notice

Notice identifier: 2025/S 000-067632

Procurement identifier (OCID): ocds-h6vhtk-05d1fd

Published 22 October 2025, 5:39pm



Section one: Contracting authority

one.1) Name and addresses

Driver and Vehicle Standards Agency

Berkeley House

Bristol

BS5 0DA

Contact

DVSA

Email

commercialenquiries@dvsa.gov.uk

Country

United Kingdom

Region code

UK - United Kingdom

Internet address(es)

Main address

www.gov.uk/dvsa

one.4) Type of the contracting authority

Body governed by public law

one.5) Main activity

Education


Section two: Object

two.1) Scope of the procurement

two.1.1) Title

IAG/Contact Centre/Customer Service apprenticeships

two.1.2) Main CPV code

  • 80000000 - Education and training services

two.1.3) Type of contract

Services

two.1.4) Short description

It supports the needs and development of contact centre and deployment colleagues in Swansea.

two.1.6) Information about lots

This contract is divided into lots: No

two.1.7) Total value of the procurement (excluding VAT)

Value excluding VAT: £285,530

two.2) Description

two.2.3) Place of performance

NUTS codes
  • UK - United Kingdom

two.2.4) Description of the procurement

It supports the needs and development of contact centre and deployment colleagues in Swansea.

two.2.5) Award criteria

Price

two.2.11) Information about options

Options: No

two.2.13) Information about European Union Funds

The procurement is related to a project and/or programme financed by European Union funds: No


Section four. Procedure

four.1) Description

four.1.1) Type of procedure

Award of a contract without prior publication of a call for competition in the cases listed below

  • The procurement falls outside the scope of application of the regulations

Explanation:

This contract was awarded through a framework.

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No


Section five. Award of contract

Contract No

K280022993

A contract/lot is awarded: Yes

five.2) Award of contract

five.2.1) Date of conclusion of the contract

8 October 2025

five.2.2) Information about tenders

Number of tenders received: 1

The contract has been awarded to a group of economic operators: No

five.2.3) Name and address of the contractor

Gower College

Tycoch Road

Swansea

SA2 9EB

Email

commercialenquiries@dvsa.gov.uk

Country

United Kingdom

NUTS code
  • UK - United Kingdom
The contractor is an SME

Yes

five.2.4) Information on value of contract/lot (excluding VAT)

Total value of the contract/lot: £285,530


Section six. Complementary information

six.4) Procedures for review

six.4.1) Review body

DVSA

Berkeley House

Bristol

BS5 0DA

Email

commercialenquiries@dvsa.gov.uk

Country

United Kingdom