Scope
Description
To secure a supplier who is capable of maintaining and developing our existing WordPress website.
G-Cloud 14 services required
• Ongoing maintenance, hosting & support of HOS's existing website
• Regular patching and upkeep of security protocols to maintain continuity of service
• Website development work where requested
• Carrying out annual accessibility audits to maintain access
• Capture of website analytics
• Training needs as and required
• Ongoing maintenance and development work on the online webform - this is an area we frequently update and needs specialist attention
Additional Services
• Capture, display and publication of HOS's determination cases and landlord performance reports for public view and download if required.
• Support of webchat functionality by outsourced enquiries services partner.
• UIX support services to ensure smart user engagement with our products.
Contract 1
Supplier
Contract value
- £50,000 excluding VAT
- £60,000 including VAT
Below the relevant threshold
Earliest date the contract will be signed
20 November 2025
Contract dates (estimated)
- 1 December 2025 to 30 November 2026
- Possible extension to 30 November 2027
- 2 years
Description of possible extension:
This Call-off Contract can be extended by the Buyer for 1
period of up to 12 months, by giving the Supplier 3
months written notice before its expiry.
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Procedure
Procedure type
Below threshold - without competition
Supplier
CIVIC COMPUTING LIMITED
- Companies House: SC221925
- Public Procurement Organisation Number: PGGB-2753-ZCBL
12 South Charlotte Street
Edinburgh
EH2 4AX
United Kingdom
Email: tenders@civicuk.com
Website: https://www.civicuk.com/
Region: UKM75 - Edinburgh, City of
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1
Contracting authority
Housing Ombudsman Service
- Public Procurement Organisation Number: PVRH-3373-HNXR
10 South Colonnade, Canary Wharf
London
E14 4PU
United Kingdom
Region: UKI42 - Tower Hamlets
Organisation type: Public authority - central government