Scope
Description
Exploring options for procuring an omnichannel platform to support effective and consistent customer engagement. We are seeking to understand market capabilities, solutions and delivery models, to enhance the way we talk to our customers.
Please respond to this notice by e-mailing procurementnotices@platformhg.com
Pre-market engagement sessions to be held between Wednesday 5th November - Thursday 13th November for one hour per supplier.
10 minute presentation to be prepared to cover:
- About the company
- Company values
- Alignment to the public/housing sector
Contract dates (estimated)
- 1 February 2027 to 31 January 2033
- 6 years
Main procurement category
Services
CPV classifications
- 32412000 - Communications network
- 32571000 - Communications infrastructure
- 79342300 - Customer services
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Engagement
Engagement deadline
29 October 2025
Engagement process description
N/A
Contracting authority
PLATFORM HOUSING LIMITED
- Companies House: RS008288
- Public Procurement Organisation Number: PTHH-6479-BPPR
1700 Solihull Parkway
Solihull
B377YD
United Kingdom
Region: UKG32 - Solihull
Organisation type: Public authority - sub-central government