Scope
Reference
CLS project_18880
Description
IT support at buyer sites up and down the country
Contract 1. Field Services
Supplier
Contract value
- £3,840,000 excluding VAT
- £4,608,000 including VAT
Above the relevant threshold
Earliest date the contract will be signed
31 October 2025
Contract dates (estimated)
- 1 November 2025 to 31 October 2026
- 1 year
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
There is, across a large IT estate, a fairly predictable monthly demand for IT support which is covered by a steady monthly charge although each element of support within this expected demand will require an optional request against a catalogue of services. There is likely also to be a less predictable need for potentially large amounts of IT support in relation to buyer initiatives that depend on IT. These needs for support in respect of buyer initiatives may be sufficiently large as not to be covered by the steady monthly charge and in that sense would represent "additional purchases while the contract is valid".
CPV classifications
- 72611000 - Technical computer support services
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Single supplier - technical reasons
The directly awarded contract provides continuity while we execute a procurement against CCS framework Technology Services 3. The market is aware of this procurement.
Supplier
ITM Communications Limited
- Public Procurement Organisation Number: PDMP-9384-LQPP
41 Alston Drive, Bradwell Abbey,
Milton Keynes
MK13 9HA
United Kingdom
Email: enquiries@itm.uk.com
Region: UKJ12 - Milton Keynes
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. Field Services
Contracting authority
Home Office
- Public Procurement Organisation Number: PWGC-6513-PQLZ
2 Marsham Street
London
SW1P 4DF
United Kingdom
Region: UKI32 - Westminster
Organisation type: Public authority - central government