Scope
Reference
C375403 / WA17855
Description
NHS Gloucestershire Integrated Care Board (GICB) were seeking to secure a Prime Provider who had the capability and capacity to provide a Continuing Healthcare and Nursing Healthcare digital system, in line with the specified requirements. The Commissioner confirmed that whilst they were seeking a Prime Provider, they welcomed partnerships, consortiums and/or sub-contractual models, which was at Bidders' discretion.
Services are scheduled to commence on 1st April 2026. The Contract will be for an initial term of 3 (three) years, with an option to extend for a further 1 (one) year, plus another 1 (one) year as defined at the sole discretion of the Commissioners.
Below is a high-level overview of the requirements to be delivered:
The AACC Digital system will need to have the following functionalities and/or mandatory requirements:
Case Management functionality including:
• Case Management Solution
• Communication and Contact Information
• Workflow Management
• Disputes, Complaints, Appeals and Panels
• Previously Unassessed Periods of Care (PUPoC)
• Independent Review Process
• Safeguarding and Deprivation of Liberty Safeguards (DoLS)
Referral Management functionality including:
• Professional Referrals and Interactions
• Referral Management
Financial Management including:
• Personal Health Budgets (PHBs)
• Reimbursements
• Regular Processes
Reporting including:
• Data Extracts and Reporting
The AACC Digital system may provide the following functionalities and/or desirable requirements:
• Patient Interaction
• Commissioning, Provider Marketplace & Provider Portal
• Financial Payments
TUPE elements do not apply for this procurement opportunity.
Total combined maximum contract value, across the full potential term of 5 (five) years including any optional extension years was £600,000 including VAT. A breakdown of all figures and terms were found within the Invitation to Tender (ITT) documentation.
The Department of Health and Social Care (DHSC) has recently announced a restructure of Integrated Care Boards (ICBs), with the plan for Gloucestershire ICB to initially cluster and then merge with Bristol, North Somerset and South Gloucestershire ICB. There is limited information on whether CHC services will remain within ICBs or join another organisation within the wider ICS footprint. When the organisational changes are known the relevant amendments required to the contract will be revised with the successful provider and will be in line with the modification sections of the Procurement Act 2023 (PA23) regulations
The Contracting Authority will observe a 8 working day standstill period starting from the following working day of this notice prior.
The Standstill Period will end on 28 October 2025.
This exercise was carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.
Contract 1. All-Age Continuing Care (AACC) Digital System
Supplier
Contract value
- £520,000 excluding VAT
- £520,000 including VAT
Above the relevant threshold
Award decision date
16 October 2025
Date assessment summaries were sent to tenderers
17 October 2025
Standstill period
- End: 28 October 2025
- 8 working days
Earliest date the contract will be signed
1 January 2026
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2031
- 5 years
Description of possible extension:
Total combined maximum contract value, across the full potential term of 5 (five) years including any optional extension years is £520,000 including VAT.
Initial Contract Term Value: £300,000
Optional Extension years Value: £220,000
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UKK13 - Gloucestershire
Information about tenders
- 8 tenders received
- 5 tenders assessed in the final stage:
- 2 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 4 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Supplier
MCB SOFTWARE SERVICES LIMITED
- Companies House: 10245607
- Public Procurement Organisation Number: PXZT-4553-VLJV
7 Moyne Close
Cambridge
CB4 2TA
United Kingdom
Email: info@carebanking.co.uk
Website: http://mycarebank.eu
Region: UKH12 - Cambridgeshire CC
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. All-Age Continuing Care (AACC) Digital System
Contracting authority
NHS GLOUCESTERSHIRE INTEGRATED CARE BOARD
- NHS Organisation Data Service: QR1
- Public Procurement Organisation Number: PYQM-9666-VXBD
Shire Hall, Westgate Street
Gloucester
GL1 2TG
United Kingdom
Contact name: Samantha Phillips
Region: UKK13 - Gloucestershire
Organisation type: Public authority - central government
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
NHS South Central and West CSU
Summary of their role in this procurement: Procurement Advisor
- NHS Organisation Data Service: 0DF
- Public Procurement Organisation Number: PXTZ-5316-XWPW
Omega House, 112 Southampton Road
Eastleigh
SO50 5PB
United Kingdom
Contact name: Samantha Phillips
Email: scwcsu.clinical.procurement@nhs.net
Website: https://www.scwcsu.nhs.uk/
Region: UKJ35 - South Hampshire