Scope
Reference
project_44192
Description
Network Rail currently operates a national fleet of circa 10,000 vehicles made up of cars, commercial vehicles and HGVs. We also operate circa 1,200 short term hire vehicles.
Network Rail is seeking to optimise the management of its Accident and Claims for all national vehicle related incidents, through minimising off road time, timely and professional nationwide customer service, and reducing emissions.
The supplier shall be able to provide the following services:
• Incident Reporting & First Notification of Loss (FNOL)
• Incident Management
• Repair Management
• Claims Handling & Insurance Interface
• Driver Support & Welfare
• Reporting and Analytics to include Data Management and Security
During the time period of 1st July 2024 to 30th June 2025, Network Rail reported a total of 1,858 incidents for the core fleet (197 for cars and 1,661 for commercial vehicles). Therefore we estimate a 12% car incident ratio and 18% commercial incident ratio.
The term shall be for an initial four (4) year period. At Network Rail's discretion this may be extended for up to two further two (2) year periods, a maximum total term of eight (8) years
Total value (estimated)
- £35,750,000 excluding VAT
- £42,900,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 August 2026 to 31 July 2030
- Possible extension to 31 July 2034
- 8 years
Description of possible extension:
Extensions will be mutually agreed between Network Rail and the Supplier
Two, two year extensions are allowed, a total of 4 years (2 years + 2 years)
Main procurement category
Services
CPV classifications
- 50111100 - Vehicle-fleet management services
Contract locations
- UK - United Kingdom
Submission
Publication date of tender notice (estimated)
1 December 2025
Enquiry deadline
5 January 2026, 12:00pm
Submission type
Requests to participate
Deadline for requests to participate
9 January 2026, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
30 June 2026
Recurring procurement
Publication date of next tender notice (estimated): 31 July 2033
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
- Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
Procedure
Procedure type
Competitive flexible procedure
Special regime
Utilities
Competitive flexible procedure description
A procurement specific questionnaire will be issued to all interested parties, and after down selection, up to 5 participants will be invited to tender
Reduced tendering period
Yes
Qualifying planned procurement notice - minimum 10 days
Documents
Documents to be provided after the tender notice
Any additional documents will be issued via the Bravo/Jaggaer sourcing platform, project_44192
Contracting authority
NETWORK RAIL INFRASTRUCTURE LIMITED
- Public Procurement Organisation Number: PNZN-9524-VCQJ
Waterloo General Office
London
SE1 8SW
United Kingdom
Contact name: Nicola Dixey
Email: nicola.dixey@networkrail.co.uk
Website: https://www.networkrail.co.uk/
Region: UKI45 - Lambeth
Organisation type: Public authority - central government