Scope
Description
Chiltern owns and operates 80 Ticket Vending Machines (TVMs) across the stations it operates. This direct award agreement is with the existing supplier who built, installed and maintained the TVMs, and is for the continued maintenance only of the existing TVMs.
In addition to the existing service level agreements, which we intend to keep as is, a number of additional requirements have been proposed.
Contract 1. Ticket Vending Machines (Retail Systems)
Supplier
Contract value
- £2,909,562 excluding VAT
- £3,491,474 including VAT
Above the relevant threshold
Earliest date the contract will be signed
30 November 2025
Contract dates (estimated)
- 1 December 2025 to 1 December 2029
- Possible extension to 1 December 2031
- 6 years, 1 day
Description of possible extension:
Option to allow Chiltern to Extend for 2 years
Main procurement category
Services
CPV classifications
- 30144200 - Ticket-issuing machines
- 34980000 - Transport tickets
- 60200000 - Railway transport services
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Special regime
Utilities
Direct award justification
Single supplier - intellectual property or exclusive rights
The supplier is the only supplier who can maintain the TVMs as it holds the intellectual property rights which are required to be able to maintain the TVMs. The TVMs are mid-life (and not life expired) and therefore significant capex investment would be required in order to procure new TVMS which could be maintained by an alternative suppliers. As a result, there is no reasonable alternative available.
Supplier
Flowbird Transport Limited
- Companies House: 01232487
10 Willis Way, Fleets Industrial Estate
Poole
BH15 3SS
United Kingdom
Region: UKK24 - Bournemouth, Christchurch and Poole
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Ticket Vending Machines (Retail Systems)
Contracting authority
THE CHILTERN RAILWAY COMPANY LIMITED
- Companies House: 03007939
- Public Procurement Organisation Number: PNPV-7838-DRMN
1 Admiral Way
Sunderland
SR3 3XP
United Kingdom
Region: UKC23 - Sunderland
Organisation type: Private utility