Scope
Reference
HAC6053
Description
This project aims to provide specialist services to support people rough sleeping in Tower Hamlets. Rough sleeping remains a complex social challenge within Tower Hamlets, across London and indeed nationally.
Available data indicates figures will continue to rise locally, with demand for services meaning people spend longer on the streets.
This increases risks of harm to individuals and communities through anti-social behaviour, complex safeguarding concerns, public health matters and violence. It is therefore essential to have responsive, assertive and professional support services which are strategically aligned with the borough's aim to make rough sleeping rare, brief and non-recurrent, as outlined in the new Homelessness and Rough Sleeping Strategy 2024-29.
These services will lead the efforts to drive down rough sleeping and ensure people do not return to the streets once accommodated.
The estimated value of this contract is subject to funding approval.
Lot 1 EROS
Lot 2 Advice Support Services
Total value (estimated)
- £7,424,000 excluding VAT
- £9,280,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2027
- Possible extension to 31 March 2030
- 4 years
Description of possible extension:
this is a 1+1+1+1 model
Main procurement category
Services
Not the same for all lots
CPV classifications are shown in Lot sections, because they are not the same for all lots.
Lot 1. Enhanced Rough Sleeping Outreach Service
Description
The London Borough of Tower Hamlets (LBTH) is driven by the vision of positively improving the quality of life of vulnerable socially excluded people. They are committed to ensure that rough sleeping is prevented wherever possible and, where it cannot be prevented, it is rare, brief and non-recurring.
For over 20 years, the council has commissioned a rough sleeping street outreach service. During this time, thousands of individuals have been identified, assessed, and supported through tailored action plans. The service has successfully achieved many move from the streets into temporary or permanent accommodation, while working with partners to ensure that clients sustain their homes and have opportunities to improve their health and well-being.
This document is the specification for the delivery of an Enhanced Rough Sleeping Outreach Service (EROS) in London Borough of Tower Hamlets.
The overarching aim of the Service is to support individuals who are rough sleeping in Tower Hamlets by responding to alerts of new rough sleepers, conducting assessments, and providing casework that engages both statutory and non-statutory services to ensure a holistic response to client needs. This is with the aim of supporting individuals to access suitable and appropriate accommodation and move them away from rough sleeping for good.
This specification shall form part of the legal basis for the provision of the service for the contractual period of 4 years. It describes in detail the services to be delivered. It sets out the principles, requirements, activities, outcomes and monitoring for the Service that are expected to be achieved over the Service contract period. It is expected that services will be subject to review, change and innovate over the course of their delivery.
The successful bidder shall need to commence the new service 01st April 2026.
Lot value (estimated)
- £5,920,000 excluding VAT
- £7,400,000 including VAT
CPV classifications
- 85000000 - Health and social work services
Same for all lots
Contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2. Advice and Support Services
Description
The London Borough of Tower Hamlets (LBTH) is driven by the vision of positively improving the quality of life of vulnerable socially excluded people. They are committed to ensure that rough sleeping is prevented wherever possible and, where it cannot be prevented, it is rare, brief and non-recurring.
The council has commissioned a form of an Advice and Support Service, aimed at supporting individuals sleeping rough and those at risk of rough sleeping, for over 15 years. Previously it has been incorporated into a broader resource centre model, but this contract is now solely for the Advice and Support element.
The Advice and Support Service, which must be delivered from an inclusive and appropriate building, is an assessment and referral service with a specific focus on achieving accommodation and reconnection outcomes. It also connects people sleeping rough with physical and mental health care, substance use treatment, harm reduction services, employment opportunities, and peer mentoring.
Lot value (estimated)
- £1,504,000 excluding VAT
- £1,880,000 including VAT
Same for all lots
Contract dates are shown in the Scope section, because they are the same for all lots.
Submission
Tender submission deadline
17 November 2025, 12:00pm
Submission address and any special instructions
https://www.londontenders.org/
Upload through this portal
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
23 December 2025
Award criteria
| Name | Type |
|---|---|
| Price is not the only criteria. Weightings are set out in the ITT | Price |
| Quality is not the only criteria. Weightings are set out in the ITT | Quality |
Weighting description
Price 30%
Quality 60%
Social Value 10%
Other information
Payment terms
Please refer to the tender documents provided online (see contract terms and conditions)
Description of risks to contract performance
Please refer to the tender documents provided online
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
Tower Hamlets
- Public Procurement Organisation Number: PQBL-2673-MVYG
Tower Hamlets Town Hall, 160 Whitechapel Road
London
E1 1BJ
United Kingdom
Region: UKI42 - Tower Hamlets
Organisation type: Public authority - sub-central government