Scope
Description
The Council is seeking to purchase on behalf of ICT solutions a Remote Monitoring and Management Services for Schools, which will include real-time monitoring of a minimum of 6500 endpoints and support. If additional endpoints are added, ICT solutions will require that the RMM is extended to those additional endpoints.
Norfolk County Council runs ICT Solutions which supports schools with their ICT requirements, and assists several Schools, academies, Multi-Academy Trusts and other educational establishments with their ICT where requested. ICT Solutions is a traded service operated by Norfolk County Council working within its Digital Services department.
Please note
Norfolk County Council has joined the government's Devolution Priority Programme. This process has the potential to lead to the establishment of a county combined authority for Norfolk and Suffolk, with strategic powers, headed by an elected mayor. A consultation is under way.
Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other.
The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.
Total value (estimated)
- £190,000 excluding VAT
- £228,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 March 2026 to 28 February 2029
- Possible extension to 28 February 2031
- 5 years
Description of possible extension:
The Contract may be extended by up to 24 months at the Council's discretion.
Main procurement category
Services
CPV classifications
- 72267000 - Software maintenance and repair services
Contract locations
- UKH15 - Norwich and East Norfolk
Submission
Enquiry deadline
12 November 2025, 10:00am
Tender submission deadline
21 November 2025, 10:00am
Submission address and any special instructions
To express an interest and participate in this procurement applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.
Tenders must be submitted via https://in-tendhost.co.uk/norfolkcc
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
19 December 2025
Award criteria
| Name | Description | Type |
|---|---|---|
| Simple description | Price weighting 50%, quality weighting 50% and awarded to the Applicant achieving the highest Total Score. |
Price |
Weighting description
Price weighting 50%, quality weighting 50% and awarded to the Applicant achieving the highest Total Score.
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
Norfolk County Council
- Public Procurement Organisation Number: PDYH-3246-XWTR
County Hall, Martineau Lane
Norwich
NR1 2DH
United Kingdom
Email: sourcingteam@norfolk.gov.uk
Region: UKH15 - Norwich and East Norfolk
Organisation type: Public authority - sub-central government