Scope
Reference
GPhC134
Description
The GPhC have procured the provision of Transcription and Recording services. This Contract has been awarded to 1 Tenderer(s)/Service Provider(s); and scope of services include:
o Audio Recording
1. Supply of Loggers -throughout the United Kingdom- to attend and record in-person 'Fitness to Practise' hearings.
2. Provision and storage of high-quality audio recordings, enabling the production of verbatim transcriptions using current technologies.
3. Application of appropriate, effective and consistent audio recording(s) labelling/indexing practices.
o Transcription
1. Provision of verbatim 'Fitness to Practise' hearing transcripts.
2. Secure email provision of complete transcripts on 'standard' request - within 10 working days.
3. Secure email provision of complete transcripts on 'urgent' request - within 5 working days.
4. Secure email provision of complete transcripts on 'expedited' request - within 3 working days.
o Data Security and Information Governance
1. Compliance with the Data Protection Act 2018 and General Data Protection Regulation (GDPR), including registration with the Information Commissioner's Office (ICO).
2. ISO 15489 and BS 10012 accreditations, or appropriate Records Management policies and procedures in place, which are compliant with ISO 15489 and BS 10012 standards.
3. ISO 27001 accreditation, or appropriate Information Security policies and procedures in place, which are compliant with ISO 27001 standards.
4. Data processed within the United Kingdom, or another Country/Territory recognised by the United Kingdom Government as having equivalent levels of Data Protection.
5. Application of appropriate and effective measures/processes/procedures/systems to ensure all Agents, including but not limited to Loggers, Transcriptionists and Transcribers:
i. respect confidentiality of Hearings.
ii. provide secure and safe production, storage and transport of transcripts and recordings.
o Communication
1. Application of an efficient and intuitive booking and cancellation system.
2. Application of an efficient invoicing system.
o Account Management and Management Information (MI)
1. Provision of accurate management information/reports on demand, for but not limited to:
i. usage.
ii. expenditure.
Contract 1. GPhC134: Transcription and Recording Services
Supplier
Contract value
- £220,000 including VAT
Above the relevant threshold
Date signed
3 October 2025
Contract dates
- 12 October 2025 to 11 October 2027
- Possible extension to 11 October 2028
- 3 years
Description of possible extension:
The duration of this Contract is 3 years; comprising a 2-year fixed term, with an option to extend for 1 period(s) beyond this, of up to 12 months each.
Main procurement category
Services
CPV classifications
- 32342450 - Voice recorders
- 32353000 - Sound recordings
- 72317000 - Data storage services
- 72318000 - Data transmission services
- 75231100 - Law-courts-related administrative services
- 79996100 - Records management
Contract locations
- UK - United Kingdom
Key performance indicators
| Name | Description |
|---|---|
| Objective: Reliability | Performance Indicator: Logger supply and attendance rate. Expected Performance Metric: 100% |
| Objective: Punctuality | Performance Indicator: Logger adherence to Hearing schedule. Expected Performance Metric: 100% |
| Objective: Efficiency | Performance Indicator: Transcription(s) provided within timescale. Expected Performance Metric: 100% |
| Objective: Delivery | Performance Indicator: Transcription(s) accuracy rate. Expected Performance Metric: 100% |
| Objective: Delivery | Performance Indicator: Audio Recording quality. Expected Performance Metric: Minimal background noise, echoes and other ambient sounds. Clear speech signals. |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
MARTEN WALSH CHERER LIMITED
- Companies House: 02669638
- Public Procurement Organisation Number: PBRY-5547-ZRVT
27 Old Gloucester Street
London
WC1N 3AX
United Kingdom
Email: gareth@martenwalshcherer.com
Website: https://martenwalshcherer.com
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. GPhC134: Transcription and Recording Services
Contracting authority
General Pharmaceutical Council
- Public Procurement Organisation Number: PXRY-5513-YMDN
Level 14, One Cabot Square, Canary Wharf
London
E14 4QJ
United Kingdom
Region: UKI42 - Tower Hamlets
Organisation type: Public authority - sub-central government