Section one: Contracting authority
one.1) Name and addresses
Dover District Council
Council Offices, White Cliffs Business Park
Whitfield, Dover
CT163PJ
Contact
Dean Coulls
Telephone
+44 1304872424
Country
United Kingdom
Region code
UKJ44 - East Kent
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Supply, Implementation of a Customer Relationship Management Solution
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Award of contract for the supply, implementation and maintenance of a Customer Relationship Management solution commencing 8th October 2025 for an initial three year period.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £367,755
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKJ44 - East Kent
two.2.4) Description of the procurement
Award of contract for the supply, implementation and maintenance of a Customer Relationship Management solution commencing 8th October 2025 for an initial three year period.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70
Price - Weighting: 30
two.2.11) Information about options
Options: Yes
Description of options
Provision to extend for a further two years (in twelve monthly increments) unless terminated in accordance with the Conditions of the Contract.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-001913
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
8 October 2025
five.2.2) Information about tenders
Number of tenders received: 21
Number of tenders received by electronic means: 21
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Netcall Technology Limited
Suite 203, Bedford Heights, Brickhill Drive
Bedford
MK41 7PH
Country
United Kingdom
NUTS code
- UKH - East of England
Companies House
02831215
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £367,755
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales
Strand
London
WC2A 2LL
Country
United Kingdom