Scope
Reference
PUB24028
Description
Torbay Council is exploring the market capability to contract with a supplier for delivery of a Mental Wellbeing Support Helpline. The Council is seeking a supplier who can provide timely, needs-based, person-centred, and trauma-informed mental wellbeing support to Torbay residents, who seek help via the Torbay Community Helpline from 01st April 2026 to 31st March 2029. This is not a new service and therefore any provider must have the capability and capacity to transfer both the functions and the staff (via TUPE transfer) for the 01 April 2026 should this be required. Any organisation expressing an interest in this Expression of Interest (EOI) opportunity will be automatically taken to the next procurement stage, and therefore should have the organisational capacity and capability to undertake a full procurement exercise, if required. Please refer to the Expression of Interest document for further details of requirements. Providers are required to first, express their interest against the opportunity on ProContract, then fully complete section B Expression of Interest Response, and return the EOI document. Completed EOI forms must be returned as an attachment through the 'Messaging' facility on this ProContract e-tendering system, or by email, to: commercial.services@torbay.gov.uk by 4:00pm on Monday 27th October 2025.
Total value (estimated)
- £660,000 excluding VAT
- £792,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2028
- Possible extension to 31 March 2030
- 4 years
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKK42 - Torbay
Engagement
Engagement deadline
27 October 2025
Engagement process description
PUB24028 - Expression of Interest - Mental Wellbeing Support Helpline:
Torbay Council is exploring the market capability to contract with a supplier for delivery of a Mental Wellbeing Support Helpline.
The Council is seeking a supplier who can provide timely, needs-based, person-centred, and trauma-informed mental wellbeing support to Torbay residents, who seek help via the Torbay Community Helpline from 01st April 2026 to 31st March 2029.
This is not a new service and therefore any provider must have the capability and capacity to transfer both the functions and the staff (via TUPE transfer) for the 01 April 2026 should this be required.
Any organisation expressing an interest in this Expression of Interest (EOI) opportunity will be automatically taken to the next procurement stage, and therefore should have the organisational capacity and capability to undertake a full procurement exercise, if required.
Please refer to the Expression of Interest document for further details of requirements.
Providers are required to first, express their interest against the opportunity on ProContract, then fully complete section B Expression of Interest Response, and return the EOI document.
Completed EOI forms must be returned as an attachment through the 'Messaging' facility on this ProContract e-tendering system, or by email, to: commercial.services@torbay.gov.uk by 4:00pm on Monday 27th October 2025.
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
2 December 2025
Procedure
Special regime
Light touch
Contracting authority
Torbay Council
- Public Procurement Organisation Number: PXLG-3144-TYMJ
Torbay Council Town Hall
Torquay
TQ1 3DR
United Kingdom
Contact name: Commercial Services
Telephone: +4401803 201201
Email: commmercial.services@torbay.gov.uk
Website: http://www.torbay.gov.uk/
Region: UKK42 - Torbay
Organisation type: Public authority - sub-central government