Contract

Contact Centre Out of Hours Call Handling

  • Livv Housing Group

UK7: Contract details notice - Procurement Act 2023 - view information about notice types

Notice identifier: 2025/S 000-064375

Procurement identifier (OCID): ocds-h6vhtk-05ad3a

Published 10 October 2025, 5:02pm



Scope

Reference

DN792562

Description

Livv Housing Group requested proposals from service providers to provide emergency and non-emergency out of hours repairs call-handling.


Contract 1

Supplier

Contract value

  • £80,000 excluding VAT
  • £96,000 including VAT

Below the relevant threshold

Date signed

1 September 2025

Contract dates

  • 24 September 2025 to 23 September 2028
  • 3 years

Main procurement category

Services

CPV classifications

  • 79416000 - Public relations services
  • 79510000 - Telephone-answering services

Contract locations

  • UKD - North West (England)

Procedure

Procedure type

Below threshold - unknown


Supplier

Orca Business Support Ltd

8 Wilkinson Business Park

Wrexham

LL13 9AE

United Kingdom

Region: UKL23 - Flintshire and Wrexham

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Contract 1


Contracting authority

Livv Housing Group

  • Mutuals Public Register: 7773
  • Public Procurement Organisation Number: PDPR-4361-WLZP

Lakeview Kings Business Park

Prescot

L34 1PJ

United Kingdom

Contact name: Claire Paton

Email: procurement@livvhousinggroup.com

Region: UKD71 - East Merseyside

Organisation type: Public authority - sub-central government