Scope
Reference
Proc2922
Description
Licensing Subscription Manager (LSM) is Jisc's ecommerce site that enables Further & Higher Education institutions and customers to search, purchase, and manage their subscriptions to e-books, e-journals, and databases negotiated by Jisc Licensing, and via its sister site www.chest.ac.uk, preferential licence agreements for software and online resources negotiated.
It is the intention that the current LSM functionality is to be migrated to Salesforce Communications Cloud on Core, integrated with Jisc's Salesforce CRM, having product and pricing information configured in the Salesforce Enterprise Product Catalogue, and a new customer portal to be developed Salesforce Experience Cloud.
The migration to Salesforce is an important strategic step for Jisc, with efficiency to be shared across Jisc directorates, gained from having customer relationship management (CRM), e-commerce and other data and workflows within one platform.
The development is intended to be run in multiple phases; MVP (minimum viable product) Phase will be building and proving the end-to-end purchase of a subset of Chest products for a subset of customers in Salesforce. MMP (minimum marketable product) Phase will be building out the product model and purchasing journey to migrate all Chest products and go live to all customers.
Contract 1. Development of LSM platform
Supplier
Contract value
- £200,000 excluding VAT
- £240,000 including VAT
Above the relevant threshold
Award decision date
2 October 2025
Standstill period
- End: 21 October 2025
- 8 working days
Earliest date the contract will be signed
23 October 2025
Contract dates (estimated)
- 23 October 2025 to 22 April 2026
- Possible extension to 22 October 2026
- 1 year
Description of possible extension:
6 month contract expected, but retains possible extension up to 12 months
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Procedure
Procedure type
Direct award
Supplier
SALESFORCE UK LIMITED
- Companies House: 05094083
- Public Procurement Organisation Number: PTXG-8329-VLGH
Floor 26 Salesforce Tower
London
EC2N 4AY
United Kingdom
Email: EMEA-GPS@salesforce.com
Website: http://www.salesforce.com
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Development of LSM platform
Contracting authority
JISC
- Companies House: 05747339
- Public Procurement Organisation Number: PGYD-1575-ZHXX
4 Portwall Lane
Bristol
BS1 6NB
United Kingdom
Email: procurement@jisc.ac.uk
Website: http://www.jisc.ac.uk/
Region: UKK11 - Bristol, City of
Organisation type: Public authority - sub-central government