Scope
Reference
PI1301767
Description
The Corporate Officer of the House of Commons and the Corporate Officer of the House of Lords (acting jointly) invite interested suppliers to submit a request to participate in a supplier day for a Commercial Off The Shelf (COTS) solution to deliver a new ticketing solution for tours and events.
As a World Heritage site and the home of UK democracy, Parliament places huge importance on being accessible to all, through a wide range of channels. Both the House of Commons and the House of Lords have ongoing strategic aims to engage the public with Parliament's role and work.
We have an ambition to include (but not limit to) the booking solution to the following services:
- paid for visits including tours and events at UK Parliament https://www.parliament.uk/visiting/
- "inside Uk Parliament tours (a free offering to UK residents)
- internal events at UK Parliament.
The contract should include but is not limited to:
- online and onsite ticketing and reporting
- support services
- hosting options
- integration options (for example with a visitor management system)
- hardware ( such as card payment devices for in person payment)
Please note: we have recently migrated our educational visit and tour bookings to a Dynamics 365 platform. This user journey is therefore not within scope.
The procurement route is still being considered. The estimated budget is £500,000 - £1,000,000
In order to assist in understanding the market, the Authority is holding a supplier event(s) on 11th or 12th November. Depending on the level of interest the event may be held in person on the Parliamentary estate or remotely. Further information and confirmation of the format of the event will be shared prior to the event. To register your interest in this event, please navigate to https://atamis-ukparliament.my.site.com/s/Welcome.
The deadline for registration is 14:00hrs, Friday, 24th October 2025.
Contract dates (estimated)
- 11 January 2027 to 10 January 2030
- Possible extension to 12 January 2032
- 5 years, 2 days
Main procurement category
Services
CPV classifications
- 72222000 - Information systems or technology strategic review and planning services
- 72222300 - Information technology services
Engagement
Engagement deadline
24 October 2025
Engagement process description
In order to assist in understanding the market, the Authority is holding a supplier event(s) on 11th or 12th November. Depending on the level of interest the event may be held in person on the Parliamentary estate or remotely. Further information and confirmation of the format of the event will be shared prior to the event. To register your interest in this event, please navigate to https://atamis-ukparliament.my.site.com/s/Welcome.
The deadline for registration is 14:00hrs, Friday, 24th October 2025.
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
3 August 2026
Contracting authorities
Corporate Officer of the House of Commons
- Public Procurement Organisation Number: PQCD-6982-LPZW
Parliament Square
LONDON
SW1A 0AA
United Kingdom
Email: pcd@parliament.uk
Website: https://www.parliament.uk/
Region: UKI32 - Westminster
Organisation type: Public authority - central government
Corporate Officer of the House of Lords
- Public Procurement Organisation Number: PRMR-5585-NTMY
Parliament Square
LONDON
SW1A 0AA
United Kingdom
Email: pcd@parliament.uk
Website: https://www.parliament.uk/
Region: UKI32 - Westminster
Organisation type: Public authority - central government