Scope
Description
Licences and support, Workforce management software. This has been in use in Orbit, primarily in Customer Care, for c.4years. The software enables efficient and intelligent workforce planning, scheduling and management of leave, personal development etc. It also facilitates use self-service, leave requests etc. It is integral to running an efficient and effective contact centre operation.
Contract 1. Calabrio Workforce Management Systems
Supplier
Contract value
- £29,164.80 excluding VAT
- £34,997.76 including VAT
Below the relevant threshold
Date signed
24 September 2025
Contract dates
- 24 September 2025 to 23 September 2026
- 1 year
Main procurement category
Goods
Options
The right to additional purchases while the contract is valid.
This Contract may be amended or varied at any time by mutual agreement in writing.
CPV classifications
- 48000000 - Software package and information systems
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Signed contract documents
DOC300925-30092025161730.pdf
Procedure
Procedure type
Below threshold - limited competition
Supplier
BUSINESS SYSTEMS (U.K.) LIMITED
- Companies House: 02199582
- Public Procurement Organisation Number: PCQM-7377-CYRD
Techspace, 140 Goswell Road
London
EC1V 7DY
United Kingdom
Email: tender.alerts@bslgroup.com
Website: https://bslgroup.com/
Region: UKI43 - Haringey and Islington
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Calabrio Workforce Management Systems
Contracting authority
ORBIT GROUP LIMITED
- Companies House: IP28503R
- Public Procurement Organisation Number: PDDL-8571-LDGT
Garden Court, Harry Weston Road, Binley Business Park, Binley
Coventry
CV3 2SU
United Kingdom
Email: group.tenders@orbit.org.uk
Region: UKG33 - Coventry
Organisation type: Public authority - sub-central government