Scope
Description
This contract is intended to be directly awarded to Salesforce UK Limited, under the Procurement Act 2023, Schedule 5, paragraph 7, Additional or repeat goods, services or works of the Procurement Act 2023.
7. The public contract concerns the supply of goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works in circumstances where-
(a)a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and
(b)the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance.
The contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes. Salesforce holds exclusive intellectual property rights over its proprietary CRM Platform and associated services.
No other supplier can provide access to or support for the Salesforce ecosystem. This proposed renewal includes continued support, integration and growth of our existing Salesforce implementation. Engaging a new supplier would result in the contracting authority receiving goods or services that are incompatible with the existing Salesforce platform, creating disproportionate technical difficulties and incompatibility in operation and maintenance.
Contract 1. Salesforce Renewal
Supplier
Contract value
- £20,100,000 excluding VAT
- £24,120,000 including VAT
Above the relevant threshold
Earliest date the contract will be signed
21 October 2025
Contract dates (estimated)
- 22 October 2025 to 21 October 2030
- 5 years
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
Additional purchase of products included in this agreement.
CPV classifications
- 48445000 - Customer Relation Management software package
- 72261000 - Software support services
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Additional or repeat goods, services or works - extension or partial replacement
This contract is being directly awarded to Salesforce under the Procurement Act 2023, Schedule 5, paragraph 7, Additional or repeat goods, services or works of the Procurement Act 2023.
7 The public contract concerns the supply of goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works in circumstances where-
(a)a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and
(b)the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance.
The contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes. Salesforce holds exclusive intellectual property rights over its proprietary CRM Platform and associated services.
No other supplier can provide access to or support for the Salesforce ecosystem. This proposed renewal includes continued support, integration and growth of our existing Salesforce implementation. Engaging a new supplier would result in the contracting authority receiving goods or services that are incompatible with the existing Salesforce platform, creating disproportionate technical difficulties and incompatibility in operation and maintenance.
Supplier
SALESFORCE UK LIMITED
- Companies House: 05094083
- Public Procurement Organisation Number: PTXG-8329-VLGH
Floor 26 Salesforce Tower
London
EC2N 4AY
United Kingdom
Email: EMEA-GPS@salesforce.com
Website: http://www.salesforce.com
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. Salesforce Renewal
Contracting authority
UNITED UTILITIES WATER LIMITED
- Companies House: 02366678
- Public Procurement Organisation Number: PVVB-5589-BWHX
Haweswater House, Lingley Green Avenue
Great Sankey
WA5 3LP
United Kingdom
Region: UKD61 - Warrington
Organisation type: Private utility