Scope
Reference
GMCA 1492
Description
The core objective of the project is an offer to give confidence to Greater Manchester's residents in carrying out retrofit, whilst paying for at least some of the work themselves, through the provision of retrofit advice, assessment and project management services. This would be met through the following services:
1. Initial customer advice, through various communication routes e.g. a phone line triage approach or in-person at public engagement events
2. Provision of paid for retrofit assessments: basic plans, whole house plans
3. Links to contractors: charged measure specifications (including heat pump suitability surveys), quote generation from contractors/installers
4. Quality checking of paid-for works once completed by contractors/installers
Revenue for the supplier could be generated from the fees paid for the retrofit assessments and measure specifications. The service could also charge a fee to the contractors/installers.
In addition, although not core delivery, the service would also be expected to:
1. Check for grant eligibility for residents through the GMCA Retrofit portal
2. Carry out their own lead generation
3. Work with their own list of local suppliers/installers/contractors for work generated, separately to the GMCA Retrofit Portal and the GMCA Net Zero: Housing Retrofit Framework suppliers
The service would focus on the core delivery of:
• Insulation works
• Low carbon heating systems
• Renewable energy installations
• Heating system upgrades
• Glazing and doors
• Draught proofing
• Ventilation
• Batteries
• Water efficiency measures
• Flood risk adaptation measures
• Other associated enabling or 'trigger point' building works
Contract 1. GMCA 1492 GM willing to pay retrofit advice, assessment and project management services
Supplier
Contract value
- £245,000 excluding VAT
- £294,000 including VAT
Above the relevant threshold
Date signed
1 September 2025
Contract dates
- 5 September 2025 to 4 September 2026
- Possible extension to 4 September 2028
- 3 years
Description of possible extension:
2x 12 months extensions available
Main procurement category
Services
CPV classifications
- 70331000 - Residential property services
Contract locations
- UK - United Kingdom
Justification for not setting key performance indicators
Below the value threshold where they are required
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
Arniston Ltd t/a Snugg
- Companies House: SC707743
47 Potterrow
Edinburgh
EH8 9BT
United Kingdom
Email: hello@snugg.com
Region: UKM75 - Edinburgh, City of
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
Greater Manchester Combined Authority
- Public Procurement Organisation Number: PXBN-3793-LCTQ
56 Oxford Street
Manchester
M1 6EU
United Kingdom
Region: UKD33 - Manchester
Organisation type: Public authority - sub-central government