Scope
Reference
TMHS177a
Description
The result contract will be for the provision of Out of Hours and Warden Call Handling Services.The aim is to ensure continuity of service outside regular working hours, maintaining the high standards expected by mhs homes. The successful provider will deliver a comprehensive Out of Hours and Warden Call Handling Service that acts as an extension of mhs homes' in-house operations.
Total value (estimated)
- £250,000 excluding VAT
- £300,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2031
- Possible extension to 31 March 2033
- 7 years
Description of possible extension:
1+1
Main procurement category
Services
CPV classifications
- 79510000 - Telephone-answering services
- 79512000 - Call centre
Contract locations
- UKJ41 - Medway
Submission
Enquiry deadline
23 October 2025, 12:00pm
Tender submission deadline
4 November 2025, 12:00pm
Submission address and any special instructions
Mhs homes have adopted the In-Tend e-tendering system for all its tender activities. This PSQ and all tendering processes will be conducted entirely though the In-tend eTendering portal:
https://www.in-tendhost.co.uk/mhs/aspx/Home
(https://www.in-tendhost.co.uk/mhs/aspx/Home)
Tenderers will need to register on the Portal to submit their PSQ and subsequent tender response. However, if you are already registered, tenderers do not need to register again and may simply use their existing username and password to login to the Portal. Once logged in, go to "Tenders" >"Current" to view the tender in full
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
16 December 2025
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | 60% |
Quality | 60% |
| Price | 40% |
Price | 40% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
mhs homes group
- Public Procurement Organisation Number: PDGV-2149-XNWV
Broadside
Chatham
ME4 4LL
United Kingdom
Email: procurement@mhs.org.uk
Region: UKJ41 - Medway
Organisation type: Public authority - sub-central government