Section one: Contracting authority/entity
one.1) Name and addresses
NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD
Endeavour House, Russell Road
Ipswich
IP12BX
Contact
Caryn Akers
Country
United Kingdom
Region code
UKH14 - Suffolk
NHS Organisation Data Service
QJG
Internet address(es)
Main address
https://suffolkandnortheastessex.icb.nhs.uk/
Buyer's address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Integrated Urgent Care Service
Reference number
CM00029
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKH14 - Suffolk
- UKH34 - Essex Haven Gateway
two.2.4) Description of the procurement at the time of conclusion of the contract:
The provision of NHS 111 services, Out of Hours GPs and the Clinical Assessment Service (CAS) that together form the integrated urgent care service.
two.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months
84
Section four. Procedure
four.2) Administrative information
four.2.1) Contract award notice concerning this contract
Notice number: 2099/S 001-999999
Section five. Award of contract/concession
Contract No
C178770
Title
Integrated Urgent Care Service
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract/concession award decision:
25 June 2018
five.2.2) Information about tenders
The contract/concession has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
Practice Plus Group Urgent Care Ltd
Reading
Country
United Kingdom
NUTS code
- UKJ1 - Berkshire, Buckinghamshire and Oxfordshire
Companies House
05232967
The contractor/concessionaire is an SME
No
five.2.4) Information on value of the contract/lot/concession (at the time of conclusion of the contract;excluding VAT)
Total value of the procurement: £89,880,912
Section six. Complementary information
six.3) Additional information
This is a Provider Selection Regime (PSR) contract modification notice, under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. This contract has now been formally modified.
The funding was agreed by the SNEE ICB Executive Committee on 3rd March 2025. There were no declared or potential conflicts of interest identified.
six.4) Procedures for review
six.4.1) Review body
NHS Suffolk and North East Essex Integrated Care Board
Ipswich
Country
United Kingdom
Section seven: Modifications to the contract/concession
seven.1) Description of the procurement after the modifications
seven.1.1) Main CPV code
- 85100000 - Health services
seven.1.3) Place of performance
NUTS code
- UKH14 - Suffolk
- UKH34 - Essex Haven Gateway
seven.1.4) Description of the procurement:
Permanent funding for the following services for the duration of the contract (6 months to October 2025)
Conveyance Avoidance Helpline: This helpline is available to ambulance crews-on-scene and allows them to get advice on options for treating patients on scene or using services other than ED.
Unscheduled Care Coordination Hub: This service takes cases from the 999 stack and reviews them to see if there are any other options for treatment, including other services, that mean that the patient will not need conveying to ED.
seven.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months
6
seven.1.6) Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession:
£708,863.17
seven.1.7) Name and address of the contractor/concessionaire
Practice Plus Group Urgent Care Ltd
Reading
Country
United Kingdom
NUTS code
- UKJ1 - Berkshire, Buckinghamshire and Oxfordshire
Companies House
05232967
The contractor/concessionaire is an SME
No
seven.2) Information about modifications
seven.2.1) Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):
This contract now includes permanent funding for the following services until the end of the contract on 31st October 2025:
Conveyance Avoidance Helpline: This helpline is available to ambulance crews-on-scene and allows them to get advice on options for treating patients on scene or using services other than ED.
Unscheduled Care Coordination Hub: This service takes cases from the 999 stack and reviews them to see if there are any other options for treatment, including other services, that mean that the patient will not need conveying to ED.
seven.2.2) Reasons for modification
Need for additional works, services or supplies by the original contractor/concessionaire.
Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:
The provider has provided this service on a non-recurrent basis since it started. This change enables the provider to continue running these services through to the end of the contract
seven.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications, price adaptions and average inflation)
Value excluding VAT: £89,880,912
Total contract value after the modifications
Value excluding VAT: £90,589,775.17