Contract

Software as a service solution for capturing data on customer interactions

  • The Mayor and Commonalty and Citizens of the City of London

UK7: Contract details notice - Procurement Act 2023 - view information about notice types

Notice identifier: 2025/S 000-063021

Procurement identifier (OCID): ocds-h6vhtk-05a9e8

Published 7 October 2025, 4:36pm



Scope

Description

A software as a service solution for capturing data on customer interactions such as ticket purchases.


Contract 1

Supplier

Contract value

  • £46,585.20 including VAT

Below the relevant threshold

Date signed

31 July 2025

Contract dates

  • 1 August 2025 to 31 July 2026
  • 1 year

Main procurement category

Services

CPV classifications

  • 48481000 - Sales or marketing software package
  • 72212445 - Customer Relation Management software development services

Procedure

Procedure type

Below threshold - limited competition


Supplier

Open Loyalty

Legnicka 16

Wroclaw

50-203

Poland

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Contract 1


Contracting authority

The Mayor and Commonalty and Citizens of the City of London

  • Public Procurement Organisation Number: PYQD-1693-MYXR

PO Box 270

City of London

EC2P 2EJ

United Kingdom

Region: UKI43 - Haringey and Islington

Organisation type: Public authority - sub-central government